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  • Smart Sheet: GERRYS INFORMATION TECHNOLOGY - Escalation List & Contact Information

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    mansoor.ahmed100
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    This document provides an escalation list and contact information for fault management at Gerrys Information Technology. It outlines four levels of escalation for fiber connectivity issues, with corresponding support contacts that can be reached 24/7 via online support, cell phone, or email. The levels range from initial support at Level 1 to resolve issues within 4 hours, up to Level 4 for sales queries and the Head of Sales & Operations.

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    Gerry's Contact

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    This document provides an escalation list and contact information for fault management at Gerrys Information Technology. It outlines four levels of escalation for fiber connectivity issues, with corresponding support contacts that can be reached 24/7 via online support, cell phone, or email. The levels range from initial support at Level 1 to resolve issues within 4 hours, up to Level 4 for sales queries and the Head of Sales & Operations.

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    © All Rights Reserved
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    47 views1 page

    Smart Sheet: GERRYS INFORMATION TECHNOLOGY - Escalation List & Contact Information

    Uploaded by

    mansoor.ahmed100
    This document provides an escalation list and contact information for fault management at Gerrys Information Technology. It outlines four levels of escalation for fiber connectivity issues, with corresponding support contacts that can be reached 24/7 via online support, cell phone, or email. The levels range from initial support at Level 1 to resolve issues within 4 hours, up to Level 4 for sales queries and the Head of Sales & Operations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    * The Internet People

    Smart Sheet

    GERRYS INFORMATION TECHNOLOGY Escalation List & Contact Information

    Gerrys.net Escalation Matrix for Fault Management (Level 1, Level 2 and Level 3, Level 4)

    Escalation Process Level Wise


    Escalation Level 1
    Fiber Connectivity (0-4 Hrs)

    Contacts
    Level 1 Support:
    Online support: 38277737 / 35682346
    And 38709199 ext. 1509,1517and 1525

    Days/ Hours
    of Operation
    24/7

    Email: noc@gerrys.net and csd@gerrys.net

    Escalation Level 2
    Fiber Connectivity (4-8 Hrs)

    Level 2 Support:

    24/7

    Online support: 38277737 / 35682346


    And 38709199 ext. 1509,1517and 1525
    Title: NOC
    Zaheer Shah
    Cell #: 0321-950 5606
    Email: zaheer@gerrys.net
    Ansar Ahmed Shaikh
    Cell #: 0322-296 1979
    and ansar.shaikh@gerrys.net

    Escalation Level 3
    Fiber Connectivity (8-12 Hrs)

    Level 3 Support:

    24/7

    Name: Syed Hadi


    Cell #: 0334-340 0856
    Title: Head of Sales & Operations
    Email: syed.hadi@gerrys.net

    Escalation Level 4
    (Sales Query)

    Level 4 Support:
    Name: Imran Farooq
    Cell #:0333-391 7637
    Title: Asst. Manager Broadband & Carrier
    Division
    Email: imran.farooq@gerrys.net
    Name: Syeda Kanwal Ali
    Title: Sales Coordinator
    Email: syeda.kanwal@gerrys.net
    Name: Syed Hadi
    Cell #: 0334-340 0856
    Title: Head of Sales & Operations
    Email: syed.hadi@gerrys.net

    24/7

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