BUYERS COMPLAINT PROCCESS FLOW

CONSTRUCTION AND DEVELOPMENT DIVISION

START

1.) GIVING OF COMPLAINT

FORM AND COMPLAINT FORM
TRANSMITTAL SHEET TO BUYER/
HOME OWNER
BY: P.I.C.

2.) TAKING OF PICTURES BEFORE

RECTIFICATION, EMAIL IT TO
CCA, CC: PMO HEAD,
PURCHASING, ENGR. HEAD AND
CDD HEAD

3.) SUBMISSION OF COMPLAINT

AND PUNCHLIST TO P.I.C. AND
GETTING DUPLICATE COPY
BY: BUYER/HOME OWNER

PMO COMPLAINT FORM

PMO_002
COMPLAINT FORM
TRANSMITTAL SHEET PMO_018

P.I.C.

PICTURES OF UNIT
BEFORE
RECTIFICATION

PMO COMPLAINT FORM

PMO_002
COMPLAINT FORM
TRANSMITTAL SHEET PMO_018

B
4.) COMPLAITS ASSESSMENT,
PUNCHLISTING AND PICTURE
TAKING OF COMPLAINT BEFORE
RECTIFICATION
BY: P.I.C.

6.) RETURNING OF COMPLAINT

TO BUYER FOR REVISION
BY: P.I.C.

NO

1.) CHECK TURN OVER DATE

2.) CHECK IF THERE ARE WAIVERS
OR QUITCLAIN
3.) CHECK IF WEAR AND TEAR
OCCURRED
4.) CHECK IF DAMAGE IS DUE TO
OWNERS FAULT

5.) ALL BUYERS

COMPLAINT ARE
VALID?

YES

7.) FORMULATION OF P.R. AND

N.T.P. ON BUYERS COMPLAINT
BY: P.I.C.

NO

8.) P.I.C. SCANS COMPLAINT

FORM, PUNCHLIST FORMCOMPLAINT AND P.R. AND
SENDS TO ENGINEERING DEPT.
TOGETHER WITH THE PHOTOS
BEFORE RECTIFICATION

PURCHASING
DEPT.

9.) P.R. AND

N.T.P. APPROVED BY
ENGINEERING DEPT
HEAD?

YES
P.R. A-002
N.T.P. CD_001

B
PAGE 01

PMO COMPLAINT FORM

PMO_002
PMO PUNCHLIST FORM
PMO_001

10.) FORWARDING OF P.R. AND

N.T.P. TO PURCHASING & P.I.C.
DULY SIGNED BY: ENGINEERING
DEPT.

PMO COMPLAINT FORM

PMO_002
PMO PUNCHLIST FORM
PMO_001

ENGINEERING
DEPT

BUYERS COMPLAINT PROCCESS FLOW

CONSTRUCTION AND DEVELOPMENT DIVISION

11.) WAREHOUSE COORDINATOR

PREPARES P.O. FOR THE P.R. AND
PURCHASE MATERIALS FROM
PETTY CASH

12.) P.I.C. PREPARES SEPARATE

LIQUIDATION FORM FOR THE
P.R. MATERIALS AND ATTACHES
THE P.O. UPON LIQUIDATION TO
ACCOUNTING

P.O.

P.O.
LIQUIDATION FORM

13.) IMPLEMENTATION OF
RECTIFICATION WORKS
BY: P.I.C.

NO

14.) BUYER AND P.I.C. CONDUCTS

FINAL INSPECTION OF THE UNIT.

15.) P.IC.
ACCOMPLISHED ALL
ITEMS IN THE SCOPE OF
WORK?

YES

PMO PUNCHLIST FORM

PMO_001
PHOTOS AFTER RECTIFICATION

16.) P.I.C. SECURES BUYERS

ACKNOWLEDGEMENT ON
PUNCHLIST FORM AND TAKES
PICTURES AFTER RECTIFICATIONS

17.) P.I.C. SCANS PUNCHLIST

FORM COMPLAINT WITH
HOME OWNERS ACCEPTANCE
AND SEND IT TO ENGINEERING
FOR FILING INCLUDING PICTURES
AFTER RECTIFICATION

END

PAGE 02

IF BUYER IS NOT CONTENTED WITH

THE BACKJOB, PUT A REMARK:
REFUSE TO ACCEPT AND HAVE
THE OWNER SIGN THE REMARK.

1.) COMPLAINT FORM

2.) PUNCHLIST FORM
3.) PHOTOS BEFORE RECT.
4.) PHOTOS AFTER RECT.