ANDREW WARREN

1234 S. Fake ave. | Boise, ID, 83700 | 208 123-4567 | andrewwarren@u.boisestate.edu

OBJECTIVE
Call Center Manager
SKILLS PROFILE
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Excellent Customer Service and Interpersonal skills

Expert in customer care, problem solving and end user training and support

Excellent Customer Service and Interpersonal and complaint handling skills

EMPLOYMENT HISTORY
Level 2 Support for Technical Support Screeners CenturyLink Inc.

2004 - Current

Boise, ID
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Assist customer service and tech support screeners with abnormal Dialup and High Speed Internet trouble

Assist Field technicians with setup and repair troubles

Report, monitor and repair outages

Back office database maintenance and cleanup

Internet Technical Support Screener CenturyLink Inc.

2002 - 2004

Boise, ID
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Phone and Online tech support and repair for Dialup and High Speed Internet

Phone and Online Computer repair

Technical Support Screener Electronic Data Systems Inc.

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1998 - 2002

Phone and Online tech support and repair for Hewlett Packard printers and cameras

Database and Survey programmer Clearwater Research Inc.

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Created and implemented research surveys per analyst specs

Created and maintained survey databases

1994 - 1998

EDUCATION
Associate of Science Degree Boise State University, Boise ID

2014

Anticipated Bachelors Degree Boise State University, Boise ID

2015

Psychology and leadership emphasis