Jennifer M.

Gonzalez
7526 Hereford St. Houston, TX 77087
Cell: (240)-687-3960 Email:Gonzalezjm1@hbu.edu

Objective
A diligent employee and student interested in growing in the Health and Fitness Industry
Core Qualifications
Interpersonal
Sound judgment
Accept feedback
Good communicator
Skilled in decision-making
Team-oriented
Conceptual skills
Leadership skills
Computer-savvy
Calm under pressure
Supervision and training
Staff training
Time management skills
Professional Experience
Pappas Seafood House January 2014- Present
Server: Attend guests with Pappas hospitality standards. Assure guests enjoy service, food, and
overall visit. Promote any new promotions with food and gift cards.

Office Assistant: File all paperwork away, update E-Labor, inventory, and update and record
sales from the night before.
Currently training for Floor Manager.
Front Desk Clerk December 2011- Present
Planet Fitness- Germantown & Gaithersburg, MD
Greet everyone who comes in the facility
Handle incoming calls appropriately
Check in members and verify membership
Register guests and collect guest fees
Provide a fun, friendly, and comfortable environment
Give tours according to company standards
Sign up new or previous members
Promote and schedule free fitness training classes and design your programs
Assign tanning and red light therapy beds according to black card member procedures
Sell and keep supplies stocked of all drink items, gifts, and all other retail items
Handle membership payments, cancellations and freezes
Check, clean, and reorganize the gym every 20 minutes
Keep all equipment straight and check out when needed
Keep track of any promotional flyer's and assure they are up to date
Keep desk and lobby neat and clean at all times
Be responsible for security for self and others
Handle at the best ability any questions or concerns
Enter and scan in new and updated information in File maintenance
Front Desk ClerkAugust 2011-September 2012

Montgomery College- Germantown, MD

Greet and check in students with valid ID
Answer phone calls appropriately
Help students with Computer HW
Fix computer issues and programs
Reset and shut down computers
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed daily office operations and maintenance of equipment.
CashierDecember 2006-December 2011
Bob Evans Restaurant- Germantown, MD
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, and tabulate bills using calculators, cash registers, or
optical price scanners.
Waitress December 2006-December 2011
Bob Evans Restaurant- Germantown, MD
Ensure that all guests are greeted in a timely, friendly, and professional manner.
Greet all guests within one minute.
Suggestive selling, and up selling techniques are used.

 Ensure that all orders taken are written down and read back to the guest
Prepare and deliver all beverages in a timely manner.
Responsible for running food to tables.
Ensure quality check backs are done in a timely matter.
Education
Currently Attending Houston Baptist University
Major: Kinesiology- Wellness Management
Associates of Arts, General Studies May 2013
Montgomery College- Germantown, MD, United States
1. Coursework in Business Management and Operations
2. Coursework in Communication
3. Coursework in Business Witting
4. Coursework in Diversity Awareness
5. Coursework in Health Education
High School Diploma, Human Recourses June 2009
Seneca Valley High School- Germantown, MD
Human Recourses Academic Achievement Award
90 Clock Hour Child Development Certification
Member of Seneca Valley High School Girls Soccer Team
3.0 GPA