Professional Documents
Culture Documents
Market Potential of Freight Forwarding Business,: Project On
Market Potential of Freight Forwarding Business,: Project On
Market Potential of Freight Forwarding Business,: Project On
SUBMITTED BY -
JAIMANGAL MAURYA
MBA (MARKETING)
OF
PUNE-411008
GULTEKADI, PUNE-411037
1
ACKNOWLEDGEMENT
At last we would like to express our thanks to all those persons directly or indirectly
helped us in our project work.
TABLE OF CONTENTS
2
Sr.No. Topic Page No.
LIST OF TABLES
3
TABLE 4.1 Documents requirement for air / sea 34
freight import
TABLE 4.2 Documents requirement for export by air - 35
clearance and forwarding
LIST OF FIGURES
4
FIGURE 3.2 Types of containers-20 20
CHAPTER 1
6
The Indian economy is one of the fastest growing in the world, but the boom is
not without its stops, starts, and bottlenecks, all of which also make themselves felt in the
country’s freight transport sector. In fact, according a recent study by the Confederation
of Indian Industry, the country needs US$330bn in infrastructure investment over the next
five years to sustain its economy’s growth at 8% annually. Inadequate port facilities, poor
road infrastructure and frequent power cuts prevent Indian industries from operating
efficiently and expanding sales. India needs to increase its spending on infrastructure
projects to 8% of the country’s gross domestic product from 4.6% now. In fact, despite
these obstacles, its India Freight Transport Report concludes the country will reach
average annual freight traffic growth of 10.2% in the 2007-2011 periods.
For the 2007-2011 forecast period we expect the transport and communications sector to
continue outpacing the economy as a whole. It will achieve average annual growth of
7.7%, versus 7.4% for overall GDP. The total value of transport and communications
GDP will rise to US$91.8bn in nominal terms by 2011, representing 7.6% of India’s
GDP.
India has an ability to improve the freight forwarding due to his better quality
of product. We improve the skill development in labour. To huge investment in research
and development .
7
We revise the market strategy for the expending for freight forwarding. Government of
India provides better facilities for its freight forwarder. Last few years this seek industry
of India we improve the technology for the production of better quality of product. I hope
India improve its freight forwarding for its policies.
CHAPTER 2
• TITLE
• OBJECTIVE OF THE STUDY
• SCOPE
8
TITLE
♦ To analyze the market potential for providing the services related with
import export to the customers.
♦ To know Import & Export industry very well.
♦ To know the requirement of the customers
♦ To know the Documentation part.
♦ To analyze the current situation of Abhi Impact Logistics
♦ To set up brand image of Abhi Impact Logistics in segmented market.
♦ To know about market movement
♦ To analyze the current services and their application
9
SCOPE
• What are the current trends and their application and also scope of improvement
in it?
10
CHAPTER 3
COMPANY PROFILE
• INTRODUCTION
• COMPANY PROFILE
• OUR CORE TEAM
• MISSION
• VISION
• BASIC KONWLEDGE FOR FREIGHT
FORWARDING
• CONTAINERS INFORMATION
• EXIM PROCESS
• CUSTOMERS
• OUR SERVICES
11
INTRODUCTION
12
strategic planning and action, and it’s going to become more challenging as complexity
grows.
COMPANY PROFILE-
13
Our core team
TABLE 3.1
Mr. Pankaj CFO BE Civil having undertaken several infrastructure projects in last
Chhajed 7 years in constructing state of the art Warehouses. Currently
looking after the proposed 350,000 Sq.Ft. warehouse in Chakan.
Mr. Dhiraj Director BE Mechanical having done Masters in Logistics from UK.
Chhajed Operations Handled various projects for Tata Motors & Thermax.
14
Mission
To provide cost effective, efficient and value added services to our esteemed
clients and to establish creative impact on their supply chain management.
Vision
To be the world class logistics solution providing company to meet growing
demands of global industry.
INCOTERMS
Inco terms are ICC's standard definitions of trade terms and are internationally recognized
as indispensable evidence of the buyer's and seller's responsibilities for delivery under a
15
sales contract. TABLE
3.2
Buyer/
Inland Freight Buyer Seller Seller Seller Seller Seller
Seller*1
Charges On Arrival At Destination Buyer Buyer Buyer Buyer Buyer Buyer Seller
Duty, Taxes & Customs Clearance Buyer Buyer Buyer Buyer Buyer Buyer Buyer
FCA Seller's Premises where the seller is responsible only for loading the goods and
not responsible for inland freight; and
FCA Named Place (International Carrier) where the seller is responsible for inland
freight. TABLE 3.3
Delivered
Carriage Delivered Delivered
Delivered Ex Quay Delivered
Insurance At Duty
SERVICES Ex Ship Duty Duty Paid
Paid To Frontier Unpaid
Unpaid
16
Warehouse Storage Seller Seller Seller Seller Seller Seller
Duty, Taxes & Customs Clearance Buyer Buyer Buyer Buyer Buyer Seller
The 13 INCOTERMS
Inco terms are a set of simple three letter codes which represent the different ways
international shipments may be organized. They allow sellers and buyers from different
cultures and legal systems to decide at what point the ownership and paying for freight,
insurance and customs costs transfer from one to the other.
The International Chamber of Commerce has set up strict definitions for each incoterm.
Choosing a suitable incoterm allows the buyer and seller to negotiate a price best suited to
their needs and to be confident that there will be no confusion over who pays the costs.
To ensure that the latest version is being used shipping contracts should refer to
"INCOTERMS 2000".
17
It is not compulsory to use incoterms. However when things go wrong and disputes arise
it is much easier to sort out who is responsible for what if incoterms have been written
into the shipping contract. To be safe, incoterms should be decided upon in the
negotiation phase of any international purchasing contract.
Each INCOTERM is a three letter acronym related to where the seller's responsibility
ends. They should be written into the purchasing or shipping contracts. Some incoterms
require the changeover point to be named. As well as buyer and sellers there are
"carriers". They are the people who have a contract to transport the goods by land, sea, air
or a combination of modes. A seller will be given a bill of lading, way bill or carrier's
receipt, that document can be used to prove that the goods have been taken on by the
carrier.
There are four groups of INCOTERMS - "E", "F", "C" & "D"
Group:E
used where the seller does not want to arrange transport.
EXW - "Ex-Works" means the seller's only responsibility is to make the goods available
at the seller's premises, i.e., the works or factory. The seller is not responsible for loading
the goods on the vehicle provided by the buyer unless otherwise agreed. The buyer bears
the full costs and risk involved in bringing the goods from there to the desired destination.
Group:F-
used where the seller can arrange some transport within his/her own country.
FCA - Free Carrier, This term has been designed to meet the requirements of multi-modal
transport, such as container or roll-on, roll-off traffic by trailers and ferries. The seller
fulfils his/her obligations when the goods are delivered to the custody of the carrier at a
named point. If no precise point can be named at the time of the contract of sale, the
18
parties should refer to the place where the carrier should take the goods into its charge.
The risk of loss or damage to the goods is transferred from seller to buyer at that time.
FAS - Free alongside Ship, requires the seller to deliver the goods alongside the ship on
the quay. From that point on, the buyer bears all costs and risks of loss and damage to the
goods. F.A.S. requires the buyer to clear the goods for export and pay the cost of loading
the goods.
Group:C-
used where the seller can arrange and pay for most of the freight charges up to the
foreign country.
CFR - (or C&F) Cost and Freight, Named ocean port of destination,
requires the seller to pay the costs and freight necessary to bring the goods to the named
destination, but the risk of loss or damage to the goods, as well as any cost increases, are
transferred from the seller to the buyer when the goods pass the ship's rail in the port of
shipment. Insurance is the buyer's responsibility.
19
carrier, and not at the ship's rail. Accordingly, "freight/carriage paid to" can be used for
all modes of transportation, including container or roll-on roll-off traffic by trailers and
ferries. When the seller is required to furnish a bill of lading, way bill, or carrier receipt,
the seller duly fulfils its obligation by presenting such a document issued by the person
contracted with for carriage to the main destination.
Group:D-
used where the seller can pay for most of the delivery charges to the destination
country.
20
account." In the first, the duty is paid by the seller. In the second, the duty also is paid by
the seller, but the buyer must reimburse the seller.
DDU - Delivered Duty Unpaid, named place of destination, not unloaded, not cleared.
This term Delivered duty paid or under these terms, the seller fulfils his obligation to
deliver when the goods have been available to the buyer nucleated for import at the point
or place of the named destination. The seller bears all costs and risks involved in bringing
the goods to the point or place of named destination. There is no obligation for import
clearance.
DDP - Delivered Duty Paid, named place of destination, not unloaded, cleared.
This term represents the seller's maximum obligation. The term "DDP." is generally
followed by words indicating the buyer's premises. It notes that the seller bears all risks
and all costs until the goods are delivered. This term can be used irrespective of the mode
of transport. If the parties wish to make clear that the seller is not responsible for certain
costs, additional word should be added (for example, "delivered duty paid exclusive of
VAT and/or taxes").
Figur e 3.1
21
TYPES OF
TYPES O
40' Dry Freight
40 FT. ST
Dimensions: Length
Overall
TABLE 3.4
40' = 12192 mm
Internal Figur e
39' 5.25"
3.2 = 1202
TYPES OF
Door Opening
Weights:
23
Max. Payload 58600 lbs = 2658
22 ' Dry Freight
CONT
D im e n s io n s : Le
O v e ra ll
40' = 121
TABLE 3.6
I n te rn a l
3 9 ' 3 .2 5 "
D o o r O p e n in g
24
Exim Process
Forward theRevision
Customer
Approve
Approach
Inquiry
Make
Request
Supplier
Select
Prepare
Approval
Negotiations
Entry
the
raised Confirmation
Comparison
Quote
to
for
ofClient
supplier
quote
Quote
quote
in by
Inquiry
for
with
for
Client
at(RFQ)
Client
from
on
Exim
best to
Client Operation
Statement
Register
the
for
Client
rates
and
to
inquiry
basis
Team. Import/Export
Suppliers
with
for
of
Submit
d Statement
Quotations
negotiations
to the Client
(Sea/Air)
received from
suppliers
TABLE 3.7
25
Give
Get
Collect
Follows
Ensure Get
Uponsuppliers
Received set
Shippers
Scan
Shipment
Booking
Pre-Alert
our ofContact
checklist
Octroi
Supplier
up
overseasBill
Customer
Document
with
status
from
Bill
amount
Pickup of
approval,
the
files
along Entry/
Supplier
agents
supplier documents
ofConfirmation
B/E
from
Confirmation
Details
shipment
from
with
AILSPL
and
Client
details
the
and
for
CAN
with
sends
customs
client
from
submit
/ to
submits
(ensure
Shipper
from
Order
from
Shipper
the
(if from
Supplier
AGM supplier
itapplicable)
checklist.
Supplier/
clearance
Confirmation
toAILSPL
the
Client
asDD
and
well asand
Suppliers
details
name
forward
Forward
and toforward
/ client
follows
delivery.
POappears)
ititthe
from
agent it tocollect
totoclient
up
client
client
Client
with
and for
inform
submit
the
and the
itinform
CAN
supplierclient.
approval.
DD to and
client
with
the
hand
for
Collect
AISPL
same
confirmation
it over
to
Invoice
thesupplier
to
delivery
supplier.
of
todelivery.
Client
andaddress
get overseas
details fromagentclient
details
& gives to supplier.
CUSTOMERS-
26
IMPACT EXPERTISE NETWORK
Figure 3.3
1. Engineering
2. Automotive
3. FMCG
4. Retail
5. Electronics
6. Perishable
7. Jewellary
8. Agricultural
9. Textile
10. Chemicals
11. Petroleum
12. Fertilizers
13. Pharmaceutical
14. Construction
15. Sports
16. Power
17. Information Technology
18. Telecommunication
Figure 3.4
27
-handle the Warehouse
Our services-
Services offered by us-
♦ Warehouse
♦ 3PL &4PL
♦ Custom Clearance
♦ Transportation
♦ Logistics consultancy
Kitting
♦ MIS Reports
♦ Procurement
♦ Sub Assembly
♦ Gas Handling
28
♦ Shrink wrapping
♦ Order management
29
INTERNATIONAL FREIGHT FORWARDING
Air Freight
Our airfreight services help you to ship your cargo to almost every destination
worldwide. Our specialists have many years of experience in the area of air
cargo shipments. And with our good connection with major world wire carriers,
we are able to offer the best solution to compete with time, safety, cost and
space.
Our focus is on prompt and timely delivery of your shipments along with constant
communications so that you are in control of your cargo at all times.
Sea freight
Through our network of experienced professionals, strong world shipping
connections and extreme flexibility, we are able to specifically respond to
whatever your shipping needs may be.
Warehouse
30
CHAPTER 4
REVIEW OF LITERATURE
• TRANSPORTATION-
31
INTERNATIONAL FREIGHT FORWARDING
INTERNATIONAL FREIGHT FORWARDING
The original function of the forwarder, or speedier, was to arrange for the
carriage of his customers' good by contracting with various carriers. His responsibilities
included advice on all documentation and customs requirements in the country of destination.
His correspondent agent in far-away lands looked after his customers' interests and kept him
informed about matters that would affect movement of goods.
In modern times the forwarder still carries out those same responsibilities for his client. He
still operates either with a corresponding agent overseas or with his own company branch-
office. In many instances, the freight forwarder also acts as a carrier for part of a movement it
can happen that in a single transaction the forwarder may be acting either as a carrier
(principal) or as an agent for his customer
On the first day in my company, I came across the knowledge of Export and Import.
To understand well about the condition of the current market, the company management
decided to have a marketing research for one week. While doing marketing research, initially
we collected / gathered the list of industry in and around Pune and started sending them our
company profile via e-mail. At the beginning our focus was to reach at B & C cadre
customers who are in need of a perfect logistics service provider.
We identified the exact need of such customers through our extensive market research and
discussions with our internal team. We found that C & D category customers do not get the
up to mark and cost effective services from the reputed Logistics companies or reputed
freight forwarders. The main reason identified is the volume of their export or import
shipment is very less; as a result the giant players in freight forwarding are seems to have less
32
focus on such clients because they generally look for the / interested in the clients who are
having huge activities / more volume of export or import shipments. And hence, identifying
this exact need of C & D category customers, I have started targeting these customers
because of which these customers would be getting the same excellent service level as “A”
category customers get from giant freight forwarders and at the same time my company
would also be getting a good business. If more number of customers, more number of
shipments. Like-wise, I had started focusing on these customers.
I met with many clients and by discussing the queries I got to know the requirement of
people and what kind of services is required. I was visiting 5-6 clients everyday and giving
company presentation about our services. The queries I collected from client about what kind
of services they want, got discussed in evening with impact logistics AGM (Assistant
General Manager).
After solving the Queries, I tried to tap the client. As I knew the clients requirement or
services they want, accordingly I mailed the competitive Quotes to the clients and kept
following up with them till I convert them into business. I with my Project Guide was giving
the services to existing clients as well as focusing on new customer. To be a good and “go
getter” marketing person in International Freight Forwarding / EXIM field, the person should
be well versed / aware of the international trade and activities carried out on day to day basis.
While marketing / selling of products of International Freight Forwarding / EXIM, any type /
kind of queries or questions are expected from a customer. Similarly there are also few
customers who are unaware of the activities but they are in urgent need to export or import
their product. In such situation, the marketing & sales person must be in a position to provide
a proper and fare guidance to the customer. Below are the basic and important knowledge
path ways that not only a marketing & sales person but any person in International Trade /
Logistics should be aware of.
Freight forwarding-
33
A freight forwarder is a third party logistics provider. A third party logistics forwarder
dispatches shipments via asset-based carriers and books or otherwise arranges space for those
shipments. Carrier types include waterborne vessels, airplanes, trucks or railroads.
Custom clearance-
Transportation-
It is the movement of people and goods from one location to another. Transport is performed
by various modes, such as air, rail, road, water, cable, pipeline and space.
Infrastructure consists of the fixed installations necessary for transport, and may be roads,
railways, airways, waterways, canals and pipelines, and terminals such as airports, railway
stations, bus stations, warehouses and seaports.
34
Packing List / Packing Slip 2
HAWB / HBL 2
TABLE 4.2
35
N Form 4
M.S.D.S. (in case of D.G. / Non D.G., chemical products) 2
In case of D.G. : to obtain UN class number from shipper and
accordingly make
TABLE 4.3
36
Original set of Bill of Lading OR sea waybill / AWB (as the
case may be) 1
Customs attested Invoice and Packing List 1
Customs attested SDF form 1
Original copy of Shipping Bill 1
Customs attested ARE1 / ARE4 1
EP copy of shipping bill 1
CHAPTER 5
RESEARCH METHODOLOGY
• RESEARCH METHODOLOGY
• OBJECTIVE`
• TYPES OF RESEARCH
• ANALYSIS OF INDIAN TRADE
• FREIGHT FORWARDING-
• CUSTOM CLEARANCE-
Meaning of research
Research in common parlance refers to a search for knowledge. One can also define
research as a scientific and systematic search for pertinent information on a specific topic.
In fact, research is an art of scientific investigation. The advanced learner’s dictionary of
current English lays down the meaning of research as a careful investigation or inquiry
especially through search for new facts in any branch of knowledge.
Objective`
Types of research
➢ Descriptive research
➢ Analytical research
➢ Applied research
38
➢ Fundamental research
➢ Quantitative research
➢ Qualitative research
The above mentioned are the various types of research which a researcher can apply in
order to achieve one desired objective. Therefore to achieve the objectives of my research
I have used descriptive research.
This is based on proper research design to meet the objectives of the study.
A review of India’s foreign trade since the commencement of planning reveals the
following important points:
2. Except for two years (1972-73) and (1966-77), in all years since 1951 imports were
larger than exports.
3. Until about the mid 1980sthe export performance of India was very poor in
Comparison with other countries in general; it was very poor even in comparison with
several other developing countries. This is clear from the following facts:
a) The share of India in the total world exports fell from about 2 per cent in 1950 to
0.4 per cent in 1980. Since the mid eighties, there has, however, been some
improvement. In 2002 it was 0.8 per cent and the target set by the Ministry of
Commerce is one per cent by 2007.
b) India the 13th largest exporter in 1950 but there were 28 countries above India in
2005. This marks a slight improvement over the recent past.
39
c) India’s merchandise exports as a percentage of GDP had been stagnating around 5
per cent. Although it has improved since the liberalization, it is still very low (little
above 13 per cent) even in comparison with many other developing countries.
1950 2.0
1960 1.2
1970 0.7
1980 0.4
1990 0.5
2000 0.7
2006 1.0
2007 1.0
2008 1.0
4) The terms of trade have, on the whole, been favorable to India, although there was
deterioration in a number of years.
5) There has been a very significant change in composition of India’s exports.
Manufactured products one account for over three-fourths of the exports as against the
dominance of primary commodities in the early period.
6) They have been significant changes in the direction (i.e. the source of imports and
destination of exports) of India ‘s foreign trade.
40
TABLE 5.2
Figure 5.1
41
Merchandise export of the country nearly doubled to US$ 124.6 billion in the ending
2007-08 from 63.84$ billion from 2004 an annual compounded growth of 25 per cent
compared to 12.73 present in the previous years during 2007-08.
Objective-
On the first day in my company, I came across the knowledge of Export and Import.
To understand well about the condition of the current market, the company management
decided to have a marketing research for one week. While doing marketing research,
initially we collected / gathered the list of industry in and around Pune and started
sending them our company profile via e-mail. At the beginning our focus was to reach at
B & C cadre customers who are in need of a perfect logistics service provider. We
identified the exact need of such customers through our extensive market research and
discussions with our internal team. We found that C & D category customers do not get
the up to mark and cost effective services from the reputed Logistics companies or
reputed freight forwarders. The main reason identified
Is the volume of their export or import shipment is very less; as a result the giant players
in freight forwarding are seems to have less focus on such clients because they generally
look for the / interested in the clients who are having huge activities / more volume of
export or import shipments. And hence, identifying this exact need of C & D category
customers, I have started targeting these customers because of which these customers
would be getting the same excellent service level as “A” category customers get from
giant freight forwarders and at the same time my company would also be getting a good
business. If more number of customers, more number of shipments. Like-wise, I had
started focusing on these customers.
I met with many clients and by discussing the queries I got to know the requirement of
people and what kind of services is required. I was visiting 5-6 clients everyday and
giving company presentation about our services. The queries I collected from client about
what kind of services they want, got discussed in evening with impact logistics AGM
(Assistant General Manager).
42
After solving the Queries, I tried to tap the client. As I knew the clients
requirement or services they want, accordingly I mailed the competitive Quotes to the
clients and kept following up with them till I convert them into business. I with my
Project Guide was giving the services to existing clients as well as focusing on new
customer. To be a good and “go getter” marketing person in International Freight
Forwarding / EXIM field, the person should be well versed / aware of the international
trade and activities carried out on day to day basis. While marketing / selling of products
of International Freight Forwarding / EXIM, any type / kind of queries or questions are
expected from a customer. Similarly there are also few customers who are unaware of the
activities but they are in urgent need to export or import their product. In such situation,
the marketing & sales person must be in a position to provide a proper and fare guidance
to the customer. Below are the basic and important knowledge path ways that not only a
marketing & sales person but any person in International Trade / Logistics should be
aware of.
Freight forwarding-
A freight forwarder is a third party logistics provider. A third party logistics forwarder
dispatches shipments via asset-based carriers and books or otherwise arranges space for
those shipments. Carrier types include waterborne vessels, airplanes, trucks or railroads.
Custom clearance-
Transportation-
It is the movement of people and goods from one location to another. Transport is
performed by various modes, such as air, rail, road, water, cable, pipeline and space.
Infrastructure consists of the fixed installations necessary for transport, and may be roads,
railways, airways, waterways, canals and pipelines, and terminals such as airports,
railway stations, bus stations, warehouses and seaports.
Market Research
I did work for Business Development through Market Research. Firstly I collected
data of companies that are producing goods and doing deal in Import and Export.
For collection of data I prepare questionnaire of 3rd party, 4th party, warehouse and freight
Forwarding. So that I could know that whom are doing work in this segment.
After this I search the market that where are situated this type of industries around Pune
44
City. I got the right way to do work in some MIDC area like Chakan, Aundh, Hadapsar,
Hinjewadi, & Wagohli, Kothrud Industrial area, Paud road, Mundwa, M.G. road,
Peth area, perengut, pashan, solapur road, pune Mumbai road, shivaji nager, ranger
hills.
Primary Data
MIDC in Pune
These are the main industrial area where companies have their industrial plant.
1. Agriculture
2. Manufacturing goods from imported chemicals.
3. Handicrafts
4. Handlooms
5. Gems & jewels
6. Leather & Footwear
45
7. Bio – technology
8. Engineering products
9. Information Technology
10. Ready made products
55% companies have activity of import and export with mostly by sea.
Secondary Data
Agriculture (27)
Automotive(43)
Chemicals(13)
Computers(154)
Construction(38)
Financial Services(41)
Industrial Goods(117)
Services (23)
CHAPTER 6
47
• DATA ANALYSIS AND REPRESENTATION
48
Scientific instrument 16
Services 23
Tools & equipment 29
Transportation & logistics 12
Figure 6.1
No of companies
This particular pie chart is showing that Out of 6 MIDC area in pune diffirent categaries
company over there.
49
Figure 6.2
Pie chart showing that 55% company are dealing Export , Import activities and 45%
are not dealing .
Figure 6.3
Basicaly chemical industries produces hazardous goods and dooing exim that are 28%.
TABLE 6.4
50
Using FCL or LCL cargo. ?
FCL LCL
60% 40%
Figure 6.4
60% companies are use FCL (Full Container Load ) these are the large scale companies
and seal the containner in company premises.
Remaining 40% are mainly SSI unit these are seal in port.
TABLE 6.5
Figure 6.5
Current requirment of companies 55% Future requirment is 12% Not requirment is 15%
51
Own Forwarder 18% .
CHAPTER 7
FINDINGS
52
FINDINGS
From the analysis of the data I collected during the study I present following
Findings:
➢ Awareness level about Abhi Impact Logistics Solutions Pvt Ltd among the
existing customers is high.
➢ Most customers compared Abhi Impact Logistics Solutions Pvt ltd with
DHL and secondly with Fed Ex.
➢ Satisfaction level of existing customers is satisfactory, however for the
future prospects more changes and efforts have to be taken.
➢ Location of Abhi Impact Logistics Solutions Pvt Ltd is good as targeted B &
C customer.
➢ There is almost 50% retention of customers visited the store before as per
the analysis.
➢ Well awareness Abhi Impact Logistics Solutions Pvt Ltd in customer.
53
CHAPTER 8
LIMITATION OF PROJECT
54
LIMITATION OF PROJECT
1. My Business Development scheme was limited to only the customers who are
based in Small Industries area.
2. When I was filling the Questionnaire most of customers did not interested to
give information to me.
3. Sometime permission was restricted in the company.
4. For filling questionnaire nobody was free without appointment.
5. Some persons did not give answers of some secret questions.
55
CHATER 9
SUGGETION
56
SUGGETION
From the Internship I found some new techniques that are applicable for better
Improvements.
CHAPTER 10
57
BIBLEOGRAPHY
BIBLEOGRAPHY
58
Reference books
1) International Logistics
By Devid Pierre
Referred website
1) www .impact-logistics.in
2) www.indiamart.com
3) www.google.com
4) Wikipedia.com
5) Yahoo.com
CHAPTER 11
59
ANNEXURE
• Questionnaire-
Annexure
Questionnaire-
60
Questionnaire / Sales Report for Freight Forwarding and or customs
clearance
Date of Visit
Company Name
Address
Telephone / Mobile
Fax
Website
Contact Person
Designation
Mobile No.
Designation
Mobile No.
Nature of business
Imports :
If the company has any
imports ?
61
62