B.

The PAR Approach to Interviewing

Summarize the PAR approach

The PAR approach, which stands for problem-action-result, is basically just identifying the
problem, then explain what you did that helped the problem and the results from your actions.
For example, Sadie works in the pharmacy and is hiring for a new position. The pharmacy
manager asks her, Can you work with a lot of stress and pressure, knowing that the patients
want their medication as soon as possible? Sadie usually feels pressured under a lot of stress
so. Julie brings up a time when it was super busy and she was stressed out of her mind. She
states the problem: I need help with these prescriptions as quickly as possible. Then Sadie
quickly lets the patient know that the pharmacist will be checking it shortly and to wait just a
minute longer. End result: the prescription was done within 5 minutes and the patient was
happy.

Explain five to ten successful "actions" you could talk about in an interview, as instructed
in Invitation to Insight #7 at the end of Chapter 6.
1. Processing and filling prescriptions with speed and accuracy.
2. Processing and following up on special requests patients have made.
3. Properly filled dispensed prescriptions.
4. Correctly completed pharmacy paperwork, including daily and weekly reports.
5. Efficiently operated cash register and handled cash, checks and charge transactions.

After completing the Quia exercise about the PAR approach, role play answering interview questions, as
instructed in Invitation to Insight #7 at the end of Chapter 6. Tell us what you learned from these role
plays.

I learned that just because your answer is long or you think that it just required an intelligent
response, it doesnt mean that it is a good answer. Using the PAR approach is best because it
shows the interviewer that you resolved the issue instead of making it worse or by not doing
anything.

Works Cited:
Adler, Ronald, and Jeanne Elmhorst. "Communicating at Work." Communicating at Work:
Principles and Practices for Business and the Professions. 10th ed. New York: McGraw-Hill, 2010.
5-484. Print.