ROZANNIE ALPERTO

303-12 Rockford Road

North York, Ontario M2R3A2
rozanniealperto@yahoo.ca

Cell: 416-580-5721
Home: 416-650-0532
ca.linkedin.com/in/rozanniealperto

OBJECTIVE: To work as a Flight Attendant for a reputable airline that will utilize my exceptional customer
service skills to achieve the highest level of costumers satisfaction and safety.
SUMMARY OF QUALIFICATION
Customer Service skills
TICO ( Travel Industry Council of Ontario) Certified
Experienced with GDS Amadeus
Knowledge of GuestLogix's Point of Sale Device
Smart Serve (Responsible Service Training Program) Certified
Passenger Awareness and Protection (Self-defence) Certificate
Certified in First Aid CPR/AED Level HCP- 2014
Experienced with GDS Amadeus
Efficient and effective communication skills
Multilingual; Fluent in English, Tagalog, and French basic conversation
Experience in serving alcoholic beverages
Works well independently and with a team
Computer literate Excel, Microsoft Word, PowerPoint, Amadeus, and Social Media platforms
EDUCATIONAL BACKGROUND
Second year student of Tourism and Travel - flight Services
Seneca College Markham, Ontario
Secondary School Diploma
Newtonbrook Secondary School, Toronto, ON

2013-Present

2012-2013

VOLUNTEER AND WORK EXPERIENCE

Markham Connects Volunteering Communication- Seneca College Markham
2014
Registration volunteer, setup/cleanup coordinator, and activities planner in the event.
Volunteer at Griffin Center- Toronto, Ontario
2012
Sharing thoughts and ideas to contribute for healthy lifestyle.
Assist in creating activities for students engaging nutritious foods.
Store Associate Carnajes Grocery Store- Leon, Iloilo, Philippines
2009-2012
Familiarity on cash handling and cash register
Entertaining and assisting customers and handling costumer complaints effectively
Displaying grocery items on the shelves
Child Care- Richmond Hill, ON and 12 Rockford Rd, North York, Ontario
2013-Present
Helping children with their homework.
Arranging a range of activities and trips to keep the baby engage.

References Available Upon Request