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The Use of Six Sigma Concepts at State and Private Jordanian Universities

Abstract
This study aims to find out howto use Six Sigma concepts in the government
and private Jordanian universities. Also it aims to illustrate the importance of
application in the continuous improvement of services and educational processes
in these universities; in addition to that, it aims to identify the obstacles that
prevent the use of the concepts of Six Sigma at these universities.
To achieve the objectives of this study, a questionnaire was designed and
distributed to a sample of the population which included (269) faculty members
and administrators of government and private Jordanian universities.
Following the required statistical analysis, the findings of this study indicated a
recent application of the concepts of Six Sigma at these universities, and there is
no clear example can be adopted by the universities on the concepts of Six Sigma,
in addition to that the study indicated weakness of qualified human resources,
and limited financial resources, in these universities which prevent the application
of Six Sigma concepts.
This study recommends the importance of using the concepts of Six Sigma in
government and private Jordanian universities, for the purpose of continuous
improvement in its services and educational operations, as well as to be used as
a statistical tool to measure problems and defects of the educational processes,
to be able to remove or close to the zero point or free from these defects.
Keywords:
Six Sigma, Jordanian universities, DMAIC methodology, Total Quality Management.

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43 .www.ulum.nlat:15-10-2009
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7 .
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674-697 .
- 4 ( Six Sigma)2011
21 .31-48
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.

:
10- Cheng, J. (2008), Implementing Six Sigma via TQM: An Empiricalstudy in
Taiwan, The TQM Journal, vol. 20, No.3, PP.182-195.
11- Hilton, Roger, & Bella, Factors Critical Success of Six Sigma Quality Program
in Australian Hospital, Total Quality Management, vol.19, No.9, PP.887902.
12- Park Sung H., (2003), Six Sigma for Quality and Productivity Promotion,
Asian productivity Organization.
13- Salaheldin. S, and Abdelwahab. (2009), Six Sigma Practices in the
banking Sector in Qatar, Global Business and Management Research: An
International Journal. vol.1, No. 1, 2009, PP. 23-35.
14- Goztas, David and Stanley, (2008), Six Sigma Approach in Business
Enterprises. International Journal, vol.3, pp. 303-319.
15- Davision, and Al shagana, (2007) The Link between Six sigma and Quality
Culture, Benchmarking of International Journal, 7, PP: 260-281.
16- Prabbushankar, (2007), Six Sigma In Indian Automotive components Sector,
International Journal of Innovation and Technology vol.3, No.3, PP. 303319

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17- VanHoo; (2007), Development a programmatic assessment strategy based
on the concept of lean sigma and evaluating selected actuality perception of
the effectiveness of this strategy, Doctoral dissertation university of Nebraska,
UMI Number: 32582823.
18- Diana, (2007), Considerations on applying Six Sigma and ISO 9000 within
higher education, available at website http:// docs.google.com: at 25-102007.
19- Harry, M.and Schroder. (2005), Six Sigma: The Breakthrough Management
Strategy Revolution, Doubleday Currency, New York.
20- Anand, g. (2006), Continuous improvement and operation strategy: focus
on Six Sigma programs, Doctoral dissertation, The Ohio State University.
21- www.aluenet.com
22- Goetch, David and Stanley, Davis, (2006), Quality Management: Introduction
to Total Quality Management for production, processing and services, Fifth
edition, Prentice Hall.
23- Basu, Ron, (2009), Implementing Six Sigma and learn: A Practical Guide
to Tools and Techniques, Butterworth Heinemann is an imprint of Elsevier
House, Jordan Hill, Oxford OX28DP, UK.
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