ITM Assignment-1

Classification of various information systems used in FedEx e-commerce solution on the

basis of support function.

System 1: Personnel Productive System

Reason : System 1 is used by merchants to place their catalogs online

System 2: Transaction Processing System

Reason : System 2 is used by FedEx customer to browse the catalog and deciding what to
buy. When the order is placed it is sent to FedEx web-server. As TPS is generally used to
perform routine and repetitive task and perform transaction processing and collecting data
thus system 2 is TPS.

System 3: Management Information System

Reason : System 3 analyzes the request of customer and route the request to the appropriate
merchant. This characteristics of routine decision making justifies MIS.

System 4: Transaction Processing System

Reason : System 4 provides e-mail confirmation to the merchant when the order is received,
again a routine job.

System 5: Transaction Processing System

Reason : This system applies for credit card approval via merchant selected banking system.
It just routes the request of credit approval to the banking system selected by merchant.

System 6: Decision Support System

Reason : System 6 involves the mainframe where all complex decisions such as deciding to
which EDC the query should be forwarded and activating the warehouse management system
is undertaken. Thus making it a DSS.

System 7: Management Information System

Reason : This involves the mainframe where all complex decisions such as deciding to
which EDC the query should be forwarded via an Electronic data interchange is undertaken.
Thus making it a MIS.

System 8: Transaction Processing System

Reason : Involves region-wise distributed electronic data centres, with the help of which
customers, merchants and fedex employees can track the status of the order and its
fulfillment, i.e. the routine transfer activities.