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  • Part A: Personal Details: C) Over 50 Years 2. Gender A) Male B) Female

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    vivekchittoria
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    The document contains a survey with questions about personal details such as age, gender, income and questions to evaluate customer satisfaction with IDBI Federal Life Insurance related to features, benefits, customer service, ease of use and likelihood to recommend to others. Respondents are asked to use a scale of 1 to 3 to rate their level of agreement with statements about the insurance provider.

    Original Description:

    idbi customer retention questionnaire

    Original Title

    Questionnaire

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    The document contains a survey with questions about personal details such as age, gender, income and questions to evaluate customer satisfaction with IDBI Federal Life Insurance related to features, benefits, customer service, ease of use and likelihood to recommend to others. Respondents are asked to use a scale of 1 to 3 to rate their level of agreement with statements about the insurance provider.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    40 views3 pages

    Part A: Personal Details: C) Over 50 Years 2. Gender A) Male B) Female

    Uploaded by

    vivekchittoria
    The document contains a survey with questions about personal details such as age, gender, income and questions to evaluate customer satisfaction with IDBI Federal Life Insurance related to features, benefits, customer service, ease of use and likelihood to recommend to others. Respondents are asked to use a scale of 1 to 3 to rate their level of agreement with statements about the insurance provider.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    PART A: PERSONAL DETAILS

    1. Is your age
    a) 18-36 years
    b) 36-45 years

    c) Over 50 years
    2. Gender
    a) Male
    b) Female
    3. Marital status
    a) Single
    b) Married
    4. Education qualification
    a) UG degree holder

    b) PG degree holder
    c) Other or none
    5. Occupation
    a) Professional
    b) Teacher
    c) Clerical
    d) Unskilled workers
    6. Monthly income
    a) Rs 10000-20000
    b) Rs 20000-30000
    c) Above Rs 30000

    PART B: RESEARCH DETAILS


    Evaluate the statement on the basis of the point given below
    1. Agree
    2. Neutral
    3. Disagree

    7. In thinking about the recent experience with IDBI Federal life insurance, rate the
    satisfaction with the customer service received by you?

    8. The process for getting your concerns resolved is fast?

    9. Please think about the features and the benefits of the insurance you took. Are you
    satisfied with the insurance?

    11. The policy plans of IDBI Federal Company provide highest benefits for you?

    12. The insurance plans policy and procedure of IDBI insurance company are
    understandable easily?

    13. Is the premium payment mode of IDBI federal insurance is easy?

    14. Do you like work or held the relationship between you and IDBI insurance company
    at long time?

    15. Do you recommend IDBI Insurance Company to your friends?

    16. You insure in IDBI because friends insisted?

    17. Would you like to have another insure policy in IDBI in future?

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