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    Use This Learning Outline As You Read and Study This Chapter

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    daovansang
    Managers differ from other employees in that they oversee organizational functions and employee performance. The chapter outlines the key roles and responsibilities of managers, including the four functions of management, Mintzberg's managerial roles, and Katz's three managerial skills. It also explores how the concept of management and organizations is evolving to focus more on customer service, innovation, and efficiency.

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    Use This Learning Outline As You Read and Study This Chapter

    Uploaded by

    daovansang
    28 views1 page
    Managers differ from other employees in that they oversee organizational functions and employee performance. The chapter outlines the key roles and responsibilities of managers, including the four functions of management, Mintzberg's managerial roles, and Katz's three managerial skills. It also explores how the concept of management and organizations is evolving to focus more on customer service, innovation, and efficiency.

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    Managers differ from other employees in that they oversee organizational functions and employee performance. The chapter outlines the key roles and responsibilities of managers, including the four functions of management, Mintzberg's managerial roles, and Katz's three managerial skills. It also explores how the concept of management and organizations is evolving to focus more on customer service, innovation, and efficiency.

    Copyright:

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    28 views1 page

    Use This Learning Outline As You Read and Study This Chapter

    Uploaded by

    daovansang
    Managers differ from other employees in that they oversee organizational functions and employee performance. The chapter outlines the key roles and responsibilities of managers, including the four functions of management, Mintzberg's managerial roles, and Katz's three managerial skills. It also explores how the concept of management and organizations is evolving to focus more on customer service, innovation, and efficiency.

    Copyright:

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    Chapter 1 Learning Outline

    Use this Learning Outline as you read and study this chapter.
    Who Are Managers?
    • Explain how managers differ from nonmanagerial employees.
    • Describe how to classify managers in organizations.
    What Is Management?
    • Define management.
    • Explain why efficiency and effectiveness are important to management.
    What Do Managers Do?
    • Describe the four functions of management.
    • Explain Mintzberg’s managerial roles.
    • Describe Katz’s three managerial skills and how the importance of these skills changes
    depending on managerial level.
    • Discuss the changes that are impacting managers’ jobs.
    • Explain why customer service and innovation are important to the manager’s job.
    What Is an Organization?
    • Describe the characteristics of an organization.
    • Explain how the concept of an organization is changing.
    Why Study Management?
    • Explain the universality of management concept.
    • Discuss why an understanding of management is important.
    • Describe the rewards and challenges of being a manager.

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