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  • Cory J Reid: Experience

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    Cory J Reid provides contact information and an extensive work history in customer service roles in hotels and casinos in Albuquerque, New Mexico. He has over 5 years of experience in guest services, reservations, billing disputes, cash handling and call center supervision. Currently, Reid is pursuing a Bachelor's Degree in Computer Science from the University of New Mexico while maintaining relevant skills in customer service, dispute resolution, and computer programs. References are provided from his most recent employers and academic advisor.

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    Required build of resume for English 219 final project.

    Original Title

    Cory Reid Resume

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    Cory J Reid provides contact information and an extensive work history in customer service roles in hotels and casinos in Albuquerque, New Mexico. He has over 5 years of experience in guest services, reservations, billing disputes, cash handling and call center supervision. Currently, Reid is pursuing a Bachelor's Degree in Computer Science from the University of New Mexico while maintaining relevant skills in customer service, dispute resolution, and computer programs. References are provided from his most recent employers and academic advisor.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    116 views2 pages

    Cory J Reid: Experience

    Uploaded by

    korireed
    Cory J Reid provides contact information and an extensive work history in customer service roles in hotels and casinos in Albuquerque, New Mexico. He has over 5 years of experience in guest services, reservations, billing disputes, cash handling and call center supervision. Currently, Reid is pursuing a Bachelor's Degree in Computer Science from the University of New Mexico while maintaining relevant skills in customer service, dispute resolution, and computer programs. References are provided from his most recent employers and academic advisor.

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    © All Rights Reserved
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    of 2

    Cory J Reid

    676 Canal BLVD SW, Los Lunas, NM 87031


    (505) 697-1557, coryjreid@outlook.com

    Experience
    Drury Inn & Suites Albuquerque
    Albuquerque, New Mexico

    July 2013 April 2014

    Guest Service Agent (Night Auditor)

    Work directly with customers for reservations, check in/out, billing and disputes, sale of shop
    items, room deliveries
    Single point of contact for guests between the hours of 11pm and 7am daily
    Perform nightly hotel audit
    Cash handling

    T-Mobile

    Albuquerque, New Mexico

    April 2013 June 2013

    Technical Care Specialist

    Work directly with customers, providing technical support


    Deescalated customers preventing account cancellations

    Hard Rock Hotel and Casino Albuquerque / Isleta Casino & Resort
    Albuquerque, New Mexico

    July 2008 March 2013

    Call Center Supervisor

    Work directly with customers resolving billing disputes/escalated customers


    Oversaw department operations and objectives
    Managed in-house and online reservations systems and room rates
    Managed a team of 13 employees
    Backup management for Front Desk during busy times
    Assist floor reps on phones during peak periods
    Promoted to Call Center Agent in April 2009
    Promoted to Dual-Rate Supervisor in September 2010
    Promoted to Call Center Supervisor in October 2011

    Education
    January 2014 Current
    Degree In Progress

    Bachelor of Science, Computer Science, University of New


    Mexico, Albuquerque, New Mexico

    May 2008

    Diploma, Los Lunas High School, Los Lunas, New Mexico

    Skills

    Customer Service
    Complaint Handling
    Data Entry
    Multiline Telephone Use
    Cash Handling

    Call Center Operations


    Dispute Resolution
    Records Management
    Microsoft Office Suite
    Project/Team Management

    References
    Elizabeth Hunt-Pate, Asst. General Manager

    Anne Loveless, Instructor

    Drury Inn & Suites Albuquerque


    4310 The 25 Way NE
    Albuquerque, NM 87109
    (505) 341-3600
    dis.abq.116.d1@druryhotels.com

    Los Lunas High School


    259 Teles St. SW
    Los Lunas, NM 87031
    (505) 604-7320
    anne_loveless@msn.com

    Paula Freitag, Admissions Advisor

    University of New Mexico, SSSC


    1155 University Blvd SE
    Albuquerque, NM 87106
    (505) 277-3092
    pfreitag@unm.edu

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