SAP Solution Manager Overview

David Houssemand SAP Enterprise Architect, SAP

Paris, SAP World Tour 2009

Agenda

1.
2.
3.
4.

Solution Manager presentation overview

Value proposition during Design phase
Value proposition during Test phase
Value proposition during Operation phase

SAP AG
20082009.
/ Page
All 2rights reserved. / Page 2

SAP Solution Manager

to establish an Efficient Application Lifecycle Management

Business
Continuity

Solution Documentation Assistant

Requirements

Aris by IDS Scheer Interface

Business Process Monitoring

Service Level Reporting

Optimize

Root Cause Analysis - SMD

Application
Management with a
Business Process
approach

Business Process Hierarchy

Design

System Monitoring

Operate

Build & Test

System Administration

Test Management

Deploy

Change Request Management

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Change Request
Management

Quality Center by HP Interface

Business Process Change Analyser

Business
Configuration

Requirement & Build

Manage your requirement

Process
Design

Process Reverse
Engineering

Process
Documentation

Process
Implementation

Design
Access to BPR (Business
Process Repository) More
than 2500 standard SAP
processes
Pickup interesting processes

The Business Process Repository

accelerates the implementation /
documentation of your solution.

Easy to adapt
Easy to synchronize with
Enterprise Modeling tool (like
Aris)

Objects synchronized:
SAP Scenarios
SAP Processes
SAP Process Steps
Transactions
SAP System Landscape

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Requirements & Design

Solution Documentation Assistant

Process
Design

Process Reverse
Engineering

Process
Documentation

Process
Implementation

Design
Analyse launched
transaction
Analyse performed
customizing
Analysis custom
developments (used or not)
Automatic mapping against
SAP standard processes
Automatic blueprint
generation
Adaptation of bus. process
hierarchy (by customer)

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The Solution Documentation

Assistant (SoDocA) provides the
customer core business processes
and their usages in SAP Solution
Manager

Requirements & Design

Business Process Hierarchy

Process
Design

Process Reverse
Engineering

Process
Documentation

Process
Implementation

Design
Business Process
Hierarchy (3 levels)
Structured documentation
(SAP & customer)
Transactions / URL

Test Requirements
Training material

The Business Process Hierarchy in

Solution Manager allows customer
to document with a structured
approach their solution.

Customizing (SPRO)

Benefits
Comprehensible documentation of
implemented business process
Easier to maintain business process
Enable business process change
analyser functionalities
Starting point for other scenario
(BAM, Charm)

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Requirements & Design

Change /Release Management (Charm)
Process
Design

Process Reverse
Engineering

Process
Documentation

Process
Process
Implementation
Implementation
Implement

Establishment of a standardized change process

Each change is materialized by a ticket following
a defined process (ITIL based)
Establishment of a standardized technical
change procedure
Each transport request (ABAP or JAVA) is
managed by a ticket attached to a release

Business
Process
Champions

Program
Management
Office

Request
Business
Change

Application
Management

Technical
Operations

Implement
Change
Monitor
Change

Test
Change
Deploy
Change

Sign-off
Change
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The Change Request Management

scenario (Charm) & Maintenance
Optimizer (Mopz) allow customer to
track the changes during the entire
application lifecycle.

Benefits
Comprehensible documentation of
planned and implemented changes
and their ramifications
Minimize business disruptions
Tracking and auditability
Transport sequence automatically
managed by the tool

Test

Management from design to execution

Test
requirements

Test plan
creation

Change impact
analysis

Test plan
execution

Test
Type of Change
New SAP
Solution
SAP Solution
Update

Business
Blueprint

Test Planning
System Setup

Test Execution
Manual and automated tests

Process Hierarchy (Blueprint)

Manual Tests

SAP Solution Manager

Business Blueprint

Option 1

Test Plan: Generation from

Business

SAP Solution
Manager

Test
Workbench

Automated Tests

SAP Solution Manager

SAP Solution Manager

Test Workbench

eCATT

SAP TDMS

Test Cases: Definition of

manual and automated Test
Cases
Test Packages: automatic
generation of test packages
and distribution to testers
Execution of manual and
automated tests

Option 2 Preferred Option

SAP TAO
SAP Solution
Manager

Business
Blueprint

HP Quality
Center
SAP TDMS

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HP Quality
Center

HP QTP

Test capabilities
provided by SAP
Solution Manager can
be extended by HP
Quality Center

Test

Change Impact Analysis

Test
requirements

Test plan
creation

Test plan
execution

Change impact
analysis
Test

Which critical Business Processes will be

affected by the planned changes?
Planned software changes

SAP Support Packages

SAP Enhancement Packages

SAP Legal Change Packages

Custom Code

Customizing changes

Business Process
Change Analyzer
Order to Cash
Sales Order code change
Delivery
Goods Issue UI change
Billing
Procure to Pay
Create PO customizing change

Business Processes with T-BOM

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The Business Process

Change Analyser (BPCA)
allows customer to identify
critical business processes
affected by planned change
events

Identification of business
processes affected
by software
changes

Operations

System Administration
System
Administration

System
Monitoring

Service Level
Reporting

Business Process
Monitoring

Operate

In the Service Level Agreement the

service goals should be defined.
Archiving
Background Job
Database
Management
High Availability

General System Administration

In the Operations Manual all the

tasks of how to reach this goal
should be documented in along
with the according responsibilities
of the involved parties.

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Checking the SAP System Logs

Checking Lock Entries
Checking ABAP Short Dumps
Spool: Check TemSe
Jobs: Checking Background Jobs

Not
Done Done

Operations

System Monitoring
System
Administration

System
Monitoring

Service Level
Reporting

Business Process
Monitoring

Operate

Server Alerts
Dialog Alerts
Background Alerts
Memory Management
Alerts

Monitoring should be done to detect

the deficiencies as early as possible
in order to ensure the correctness
and security of the business
processes as well as to raise the
availability and performance of the
system.
`
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Operations

Service Level Reporting

System
Administration

System
Monitoring

Service Level
Reporting

Business Process
Monitoring

Operate
Avg. Dialog Response Time
Avg. Database
Response Time
Database Growth
System Availablity
Database Size

12
10
8
6
4
2
0

10

65%
8
40%
30%

Label 1
Column 1

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Label 2

70%
60%
50%
40%
30%
20%
10%
0%

Label 3
Line 2

2 n d Y a x is

Y a x is

Hardware Availability

Service Level Management means to

measure specific system parameters in
accordance with Service Level
Agreements between two parties,
organizational units, or organizations
involved in the management and
operation of a customers SAP solution.
The results should be reported on a
regular basis: Service Level Reporting.

Operations

Business Process Monitoring

System
Administration

System
Monitoring

Business Process
Monitoring

Service Level
Reporting
Operate

It comprises detailed procedures for

error handling and problem resolution
and precise definition of contact
persons and escalation paths.
Process
Process
Alert
Alert

Support
Message
Created

Error
Handling

Business Process Monitoring is the

proactive and process-oriented
monitoring of a companys core
business processes.
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Escalation

Cross-Functional

Diagnostics

Incident Handling
Plan

End-to-End Reporting
Build

Create Passport
HTTP header:
Correlation ID
Trace Flags

r
ro
Er

Browser

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LAN

Test

Activate Trace

Diagnostics
Operate

HTTP header:
Correlation ID
Trace Flags

HTTP header:
Correlation ID
Trace Flags

EP

ECC

Presentation Logic

Application Logic

Optimize

Activate Trace

Database

Database

For more information, visit:

http://service.sap.com/solutionmanager
http://service.sap.com/e2e
http://service.sap.com/testing

Thank you!

SAP 2008 / Page 15