MEGAN AUKRUST

Email: maukrust01@hamline.edu

Education
Hamline University,
Saint Paul, MN

December 2014

Will graduate with a Bachelors of Business Administration in International Business and a Certificate of
Proficiency in Spanish.
Interacted with different disciplines outside the business field through Hamline Universitys liberal arts
setting.
Acquired a solid and respectable knowledge about business skills in a global context regarding business
transactions between and within countries, the laws and logistics of international trade, and investments
made in foreign markets.

Experience
Front Office Agent, Embassy Suites
Front Office Supervisor,
Brooklyn Center, MN

Provided professional customer service in order to ensure guests had an exceptional and memorial stay.
Communicated and modeled daily, weekly, and monthly goals for other employees to strive for.
Delegated appropriate responsibilities and practices to employees in all departments to ensure smooth flow
of operations while still providing the appropriate amount of input and guidance.
Analyze and tend to financial and revenue based reports.
Monitored room sales and reservations in order to determine which rooms to discount and when to offer
special rates.
Provided first-hand assistance to the eight other operating departments, in addition to my own.
o Responsibilities included serving, bartending, and inspecting room.

Store Manager, Super Tan,

Brooklyn Park, MN

January 2011-January 2012

January 2012-present

September 2008-November 2011

Motivated and empowered a sales team.

Set an example for employees of excellent customer service by providing information, resolving problems,
and answering questions for customers.
Created and maintained all elements of a promotion, including flyers, signs, merchandise displays, email
list, register programming, and employee briefings.
Ensured that the appearance of the stores interior and exterior was maintained to the highest standards.
Created and coordinated weekly schedule for over fifteen employees.
Trained new employees side-by-side in order to ensure employees understood the policies and procedures in
the employee Policy Manual and Training Manual.

Additional Training
Hilton Worldwide University