Mitchell McLaughlin

mmclaughlin2015@gmail.com
305 South McKinley Drive
Muncie, Indiana 47303
Cell: (734) 560-4030

Education:

Bachelor of Science, Ball State University, Muncie,

Indiana

Major: Hospitality Management

(May 2015)
Member of the Honors College

Associate degree, Washtenaw Community College, Ann Arbor,

Michigan

Major: Occupational Studies

(May 2011)
Certificate in Accounting
Graduated with a 3.9 GPA
Member of Phi Theta Kappa Honor Society

Experience:

Kalahari Resorts
Development and Hospitality Intern
(May
2014 August 2014)
Implemented a new organizational system, which made finding plan
sets more efficient
Reviewed plan sets and equipment schedules, and highlighted
important items that Kalahari had to be concerned with
Completed purchase orders for various projects
Analyzed bids for signs, furniture, and drapery
Supervised a construction site for a new reservation center to
ensure projects were being completed on time
Compiled spreadsheets that listed the bidding contractors, their
specifications, and their price value; created formulas to show which
bids were over-budget and which bids won the contract
Contacted subcontractors to make sure the companys needs were
being met in a timely and efficient manner
Checked in 30 to 60 guests a day, while providing them with any
additional items they needed.
Answered questions for guests regarding pertinent information
pertaining to the resort
Supervised lifeguard operations in the waterpark
Buffalo Wild Wings, Muncie, Indiana
Bar Server, bartender
(August 2013)
Work as a team to ensure every customer gets their food in a timely
manner

 Resolve customer complaints by listening to their concerns and doing everything I

can to make sure they get what they need
Serve in a fast-paced environment, taking care of up to 10 tables an hour

Handle monetary transactions that range from 600 to 1500 dollars a night
Responsible for making drinks for the whole restaurant
Clean all the silverware and cups to ensure quality
Brighton Bar & Grill, Brighton, Michigan
Food runner, busser, host

(May 2013

August 2013)

Provided attention to customers' needs, while delivering the food to

the customers
Added the final touches to the dishes before they were brought to
the customers
Cleaned the tables and floors to ensure the restaurant was in
pristine condition

Prospect Airport Services, Romulus, MI

Wheelchair Assistant

(April 2011 June

2011)

Volunteer
Activities:

Provided a pleasant experience to 20 passengers a day as they

proceeded on their travels
Listened to what the passengers needed and took action to provide
that service
Learned the importance of taking care of a customer and the impact
of having a great first impression
Teamwork and coordination were needed to provide a pleasant
experience to make sure there would be no delays

Royerton Elementary, Muncie, IN

Student tutor and mentor
(August 2012
December 2013)
Tutor children, as well as give them a role model to look up to and
help them with problems in their life
Guiding Light, Muncie, IN
Grant writer
(August 2014)
Research grants that fit Guiding Lights needs
Fill out grants to acquire funding

Computer
Skills:

Can type 100 words per minute

Awards/
Honors:

Ability to navigate and effectively complete work on Microsoft Word,

Excel, PowerPoint, and Access

Presidential Scholarship 2011-2015