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  • Functional Resume

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    This document contains contact and background information for Mario Silas Pedrosa. It lists his certifications and skills including being A+ CompTIA and CCNA certified. His professional accomplishments include providing IT support in Brazil and English speaking countries as well as assisting with troubleshooting and training employees at the LDS Church. His work history includes positions at Versatile Construction, the US Army, and Aesop's Bagel. He has an Associate Degree in Information Systems from LDS Business College.

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    This document contains contact and background information for Mario Silas Pedrosa. It lists his certifications and skills including being A+ CompTIA and CCNA certified. His professional accomplishments include providing IT support in Brazil and English speaking countries as well as assisting with troubleshooting and training employees at the LDS Church. His work history includes positions at Versatile Construction, the US Army, and Aesop's Bagel. He has an Associate Degree in Information Systems from LDS Business College.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    25 views1 page

    Functional Resume

    Uploaded by

    api-273212626
    This document contains contact and background information for Mario Silas Pedrosa. It lists his certifications and skills including being A+ CompTIA and CCNA certified. His professional accomplishments include providing IT support in Brazil and English speaking countries as well as assisting with troubleshooting and training employees at the LDS Church. His work history includes positions at Versatile Construction, the US Army, and Aesop's Bagel. He has an Associate Degree in Information Systems from LDS Business College.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Mario Silas Pedrosa

    801-317-6362
    4410 S. Atherton Drive #12
    Taylorsville, Utah, 84123

    Professional Profile

    mariopedrosa@gmail.com
    http://mariopedrosa.weebly.com

    Senior Customer Relations Specialist

    A+ CompTIA Certified
    CCNA Small Business
    CCNA Small to Medium
    Business or ISP.
    Qualtrics
    IC Business Manager

    Cisco IP Phone.
    Remote Control tools: TeamViewer, Tivoli, Lync,
    LANDesk,
    Cisco Any Connect
    Sophos, MacAfee,
    Interaction Client Tolls

    Professional
    Accomplishments

    IT Support for Brazil and English Speaking Countries


    Assist LDS employees and members with computers troubleshooting
    Call Monitoring
    Solve Issues with customer satisfaction.
    Training employees to achieve customer satisfaction
    Customer Survey analyzer.
    Financial Church Applications (CDE, MLS, LURBS, CUBS).

    Skills and interests

    Fluent in Portuguese. Spanish and English


    Advanced experience: Windows Vista/XP/7/8, Word, PowerPoint, Excel
    Proficient in typing
    Highly organized and a fast learner
    A+ Certification
    Cisco CCNA Small to Medium Business
    Cisco CCNA Small Business
    Finance reconciler
    Network Connection specialist
    Software (MLS) Specialist.
    Computer Hardware specialist.

    Work History

    September 1, 2009
    Owner, Versatile Construction, Boston, MA
    October 1, 2005
    PV First Class, US Army, Ayer, MA
    March 5, 2002
    Manager , Aesops Bagel, Woburn, MA

    Education

    Associate Degree Information Systems


    LDS Business College
    Salt Lake, UT
    Summer 2015

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