William Greenwood

3452 6th street

Baltimore, MD, 21223
(443)-852-2234
bothebuilder@gmail.com
Objective:
Looking for a position of Guest Service Agent with Marriott where I can make the most of my
front desk and customer service skills.
Skill Profile:
Self- motivated, ambitious and hard-working
Strong organizational and communication skills
Programming skills with networks
Tolerant and flexible, adjusts to different situations.
Can function Microsoft Word and Power-Point
Education:
Community College of Baltimore County, Catonsville MD
Major: Registered Nurse
September 2012 Present
Experience:
April 2013 - Present
Bwi FarField Inn & Suites By Marriott
Linthicum, MD 21090
Guest Service Agent
To create 100% guest satisfaction by providing efficient and effective front desk service

Gives personal attention, takes personal responsibility and uses teamwork when
providing guest
service
Seek to understand the guest, internal and external customer and meet and exceed the
needs of both the customer and the company
Demonstrate personal ownership of tasks and follow through to get the required results

Work well in a team environment and motivate teams to sustain exceptional levels of
Performance
December 2011-March 2012
Andrew Marc
Arundel Mills Mall

7000 Arundel Mills Cir,

Hanover, MD 21076
Sales Associate
Greeted customers and determined their needs and wants

Discussed type, quality and number of merchandise required for purchase

Recommended merchandise based on individual requirements

Advised customers on utilization and care of merchandise

Provided advice to clients regarding particular products or services

Explained the use and advantage of merchandise to customers

Answered customers queries and concern

August 2012-November 2012

Against All odds
Arundel Mills Mall
7000 Arundel Mills Cir,
Hanover, MD 21076
Sales Assoicate
Directs customers by escorting them to racks and counters; suggesting items.
Helps customer make selections by building customer confidence; offering suggestions
and opinions.
Documents sale by creating or updating customer profile records.
Keeps clientele informed by notifying them of preferred customer sales and future
merchandise of potential interest.
Volunteer
Solo Gibbs Recreational Center

2011- Present