4024 S.

Tow Rd
Sheridan, MI 48884
September 4, 2014

Michelle L. Pollock
Advantage Resourcing
400 Galleria Officentre Suite 114
Southfield, MI 48034

Dear Ms. Pollock:

Through the job posting I received, I learned that you have an opening for a Service
Engineer in Allen Park, MI. The job description interests me and I am eager to display the value I
can offer Ford Motor Company with my past experience and education. As a potential employee
of the Service Engineering Team, I will bring a broad range of diagnostic skills, a team building
attitude and professional communication skills to my team members and customers.
I have developed key leadership skills by managing a three-bay quick lube facility and
developing a team of employees with positive attitudes that delivered an exceptional customer
experience and quality vehicle service. This experience has given me the opportunity to deal with
situations pertaining to both employee conflict resolution as well as resolving customer service
concerns. As a repair technician in a Ford dealership for 3 years, I obtained critical vehicle repair
experience as well as knowledge of several vehicle systems. My internship this past summer as a
Technical Service Engineer for Ford Motor Company helped me further develop both my written
and verbal communications skills by conversing via computer and telephone with dealership
technicians as well as with product concern engineers.
With my past work experience and degree in Automotive Management, I am prepared to
make a valuable contribution to your Service Engineering team. I am eager to continue my
personal and professional growth with Advantage Resourcing and Ford Motor Company. I would
appreciate the chance to interview with you at your earliest convenience. Please call me at (616)
894-2389 (cell) or email me at snydern8@ferris.edu.

Sincerely,

Sonny Snyder

4024 S. Tow Rd, Sheridan, MI 48884 (616) 894-2389 snydern8@ferris.edu

Nathaniel (Sonny) Snyder

Technical Service

Experience Engineer - Intern

Ford Motor Company

Allen Park, MI

5/2014 8/2014
Assisted dealership technicians in troubleshooting technical vehicle concerns
Collaborated with service engineering teams to provide accurate repair information for
Fix It Right the First Time diagnosis
Acted as a liaison with product engineering to resolve various service issues
Store Manager

Performance Plus Quick Lube

Greenville, MI

5/2012 8/2013
Directed daily store operation by managing product inventory levels and supervising
customer vehicle service
Interviewed and hired employees for technician positions
Increased car count by 5% over the course of a fiscal year
Production
United Solar Ovonics
Technician
Greenville, MI
11/2008 2/2012
Performed daily operation of vacuum deposition production systems/machines
Conducted scheduled maintenance and repairs to production machines
Operated a fork-lift, overhead crane, and gantry to meet production needs
Automotive
Vanderhyde Ford
Technician
Cedar Springs, MI
8/2006 11/2008
Performed automotive/light truck diagnosis and repairs to customer vehicles
Completed pre-owned vehicle inspections for certification and resale
Inspected new vehicles prior to customer purchase

Education 2013 - Present

Ferris State University

Big Rapids, MI

Bachelor of Science Automotive Management

Current GPA 3.9 out of 4.0, anticipated graduation date May 2015
2002 - 2005

Bob Jones University

Greenville, SC

Associate of Applied Science Automotive/Diesel Mechanics

Service Management Emphasis
ASE Automotive Certifications:
-Electrical/Electronic Systems
-Brakes
-Heating & Air Conditioning

Certifications -Suspension & Steering

& Activities -Engine Performance

Automotive Management Student Organization (AMSO) - President

4024 S. Tow Rd, Sheridan, MI 48884 (616) 894-2389 snydern8@ferris.edu

Nathaniel Snyder
EDUCATION
2013 - Current Bachelor of Science Automotive Management
Ferris State University, Big Rapids, MI
2002 - 2005

Associate of Applied Studies Automotive/Diesel

Mechanics,
Bob Jones University, Greenville, SC

SKILLS
Leadership

Current President of the Automotive Management Student Organization (AMSO)

Lead and coordinate other members of the AMSO e-board to plan organization
events and meetings.

Teamwork

Organized a 45-minute marketing presentation with 5 classmates for a class

project.
Scheduled meeting times to practice presentation.
Delegated the topics for discussion during presentation, order of speaking, and
combined all information into PowerPoint for the presentation.

Communication

During my internship with Ford Motor Company I delivered technical vehicle repair
information to dealership technicians.
I communicated this information via phone and computer. I also collaborated
verbally with several service engineers when in depth diagnostic situations arose.

Technical

Skilled in diagnosing complex drivability concerns on gasoline engines.

Have the ability to read and interpret electrical diagrams for the purpose of
diagnosing difficult electrical concerns.

WORK EXPERIENCE
5/2014-8/2014

Technical Service Engineer, Ford Motor Company, Allen Park, MI

5/2012-8/2013

Store Manager, Performance Plus Quick Lube, Greenville, MI

11/2008-2/2012 Production Technician, United Solar Ovonics, Greenville, MI

4024 S. Tow Rd, Sheridan, MI 48884 (616) 894-2389 snydern8@ferris.edu

Nathaniel (Sonny) Snyder

References:
Frank McKnight, District Manager
Performance Plus Quick Lube
2976 Ivanrest Ave SW
Grandville, MI 49418
(616) 329-6802
Cornelius Bornman, Production Supervisor
United Solar Ovonics
1 Solar Parkway,
Greenville, MI 48838
(989) 304-0985
Mike Avery, Facilities Manager
Ionia Public Schools
250 E Tuttle Rd
Ionia, MI 48846
(616) 318-6869