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  • Hospitality: Present by Akid, Ayob, Nirmal

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    EnCik ZLink
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    The guests Adith and Akma went to Sheraton Hotel for a candlelight dinner they had booked a week prior. However, when they arrived, the waiter could not find their reservation in the booking list. This was due to a misunderstanding in the front office where the guests' reservation was not properly recorded. To resolve the issue, the receptionist had the senior waiter find the guests another table, while the restaurant staff apologized for the mistake. The supervisor also advised the receptionist to be more careful about recording reservations in the future.

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    Hospitality

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    The guests Adith and Akma went to Sheraton Hotel for a candlelight dinner they had booked a week prior. However, when they arrived, the waiter could not find their reservation in the booking list. This was due to a misunderstanding in the front office where the guests' reservation was not properly recorded. To resolve the issue, the receptionist had the senior waiter find the guests another table, while the restaurant staff apologized for the mistake. The supervisor also advised the receptionist to be more careful about recording reservations in the future.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    13 views6 pages

    Hospitality: Present by Akid, Ayob, Nirmal

    Uploaded by

    EnCik ZLink
    The guests Adith and Akma went to Sheraton Hotel for a candlelight dinner they had booked a week prior. However, when they arrived, the waiter could not find their reservation in the booking list. This was due to a misunderstanding in the front office where the guests' reservation was not properly recorded. To resolve the issue, the receptionist had the senior waiter find the guests another table, while the restaurant staff apologized for the mistake. The supervisor also advised the receptionist to be more careful about recording reservations in the future.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 6

    HOSPITALITY

    Present By
    Akid,Ayob,Nirmal

    INTRODUCTION

    The guest feels upset and angry with the treatment that
    receptionist gave to them.

    CASE SITUATION
    Adith and Akma went to Sheraton Hotel for the candle light
    dinner.They already booked table dHote for couple a week
    ago.When they reach the Sheraton Hotel,and they ask to the
    waiter for their sits,unfortunately the waiter did not find their
    name in booking list.

    PROBLEM
    Misunderstand in front office management

    The guest did not confirm about booking reservation booked


    prior day

    CHARACTERS INVOLED
    Senior waiter
    Receptionist
    supervisor

    SOLUTION
    1. The receptionist will ask the senior waiter to find another table
    for the replacement.

    2. The staff representing the restaurant were truly regretting the


    misunderstanding about the booking.
    3. The supervisor give some advise to the receptionist to be
    more careful about the listing booked

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