BENJAMIN H.

KLEIN
97 Lawton St, Brookline MA 02446 Email: ben.klein24@gmail.com Ph: 617.823.0290

PROFESSIONAL STATEMENT
Solutions-oriented team player whose excellent communication, project management, critical thinking, client management and
leadership skills have improved customer service and product delivery, organizational growth and revenues as well as operational
effectiveness for multiple non-profit employers.
Im passionate about working for a dynamic, mission-driven organization and contributing to its overall goals and growth. I am
eager to leverage my knowledge and skills and immerse myself in the healthcare industry to further my professional development
and to make a difference in the lives of people worldwide. Im self-motivated, highly organizational and am comfortable working
across all levels within an organization. Im highly proficient working in both Windows and MAC OS platforms and using MS
Word, Excel, PowerPoint, as well as other software tools such as Brainshark, Asana, Red Dot, Smart Tree, Weebly and Word
Press.

PROFESSIONAL EXPERIENCE
PROJECT MANAGER, CORPORATE EDUCATION DEPARTMENT
JOSLIN DIABETES CENTER
MAY 2014 PRESENT
Manage all aspects of live and online education and training programs ranging from $20,000 - $500,000.00 for the Corporate
Education department at Joslin Diabetes Center. Work cross-functionally supporting Patient Education, Professional Education
and Joslin Clinic departments on projects, and provides cost-effective solutions to meet business goals and decrease project costs.
Ensures projects are delivered on time and on budget. Successfully manages project deliverables for domestic and international
client programs.
Successfully led integration of a new e-learning technology (Brainshark) into Joslins educational platform. Identified
business requirements and worked with IT on implementation. Continuously trains team members on Brainshark and in
developing interactive eLearning programs from PowerPoint slides. Creates learner engagement reports for corporate
education clients and Joslin affiliate program customers.
Designs and develops educational training seminars for pharmaceutical companies on diabetes and cardiovascular disease.
Manages project deliverables including client contracts to hotel negotiations, development of faculty presentations and
formatting and printing of all program materials, to coordinating hotel logistics and analyzing program results. Programs
improve knowledge and skills of clients sales representatives and are recognized as being highly successful.
Manages patient and faculty recruitment and engagement for training programs. Oversees patient and faculty training and
travel. Responsible for project management and communicating with cross-functional colleagues to ensure project team
members complete tasks on time.
Develops and manages communications with learners and promotion of educational activities to more than 500 learners.
Ensures messages are clear and concise to optimize learner engagement in programs.
Developed cost-effective and timely solution to launch an eMongoraph educational activity for Professional Education
department. Assessed colleagues needs, and conceptualized a solution that saved the organization $5,000.00.
Independently directed the production of more than 40 programs in the United States in 2014. Traveled to multiple training
sites, managed program logistics and set up as well as client engagement. Ensured successful delivery of each program.
PROJECT COORDINATOR, CORPORATE EDUCATION DEPARTMENT
JOSLIN DIABETES CENTER
MAY 2012 MAY 2014
Supported Asst. Director of Corporate Education on training program development. Was responsible for coordinating and
creating participant training kits, overseeing the production of program materials, formatting PowerPoint slides and shipping
materials to training programs.
Coordinated and managed faculty travel, program development tasks, and hotel deliverables for live training programs.
Effectively communicated project deliverables and updates to all team members on a regular basis.
Managed onsite logistics and ensured programs ran smoothly. Coordinated the development program reports and ensured
they were developed in timely manner post each activity.
Liaised with cross-functional colleagues and supported eLearning activity development and learner engagement across the
organization.

BENJAMIN H. KLEIN PROFESSIONAL RESUME CONTINUED

DIRECTOR OF SOCIAL MEDIA & TECHNOLOGY, CHRISTMAS IN THE CITY
AUGUST 2012 PRESENT
Managed and developed all social media content for Christmas in the City, a registered non-profit that benefits homeless
children in the Boston area. Helped organize an annual Christmas event using 100% volunteers and donations.
Worked directly with Founders to develop social media content to increase annual donations. Results: Increased donations
from $80,000 in 2011 to over $130,000 in 2012 via improvements in events and social media strategy.
MARKETING INTERN, THE AMERICAN CANCER SOCIETY
OCTOBER, 2011 MAY 2012
Assisted Program Coordinator with marketing and promotional work to enhance participation in multiple Relay for Life
events, as well as Hope on the Slope events. Was responsible for working independently and managing multiple simultaneous
tasks on time and on budget.
Acted as campus liaison to work directly with student organizations to promote community events, develop marketing
material through campus design center, and interact with potential donors for the foundation
DIRECTOR OF MARKETING & EVENTS, THE MINDS FOUNDATION
JANUARY, 2011 MAY 2012
Coordinated, promoted, and hosted benefit concert at OBriens Pub in Boston which raised awareness and over $500 for the
foundation.
Managed Social Media Marketing via MINDS Facebook, Twitter, and Blog in order to better promote foundation. Improved
customer engagement by 30%.
CONSULTING INTERN, VIZQUEST VENTURES LLC.
MAY, 2011 SEPTEMBER, 2011
Researched, designed, and presented GoToMarket strategy briefs to clients as a member of the sales and marketing team for a
boutique management consulting firm, whose primary goal is to boost revenue through the implementation of effectively
targeted market strategies.
Worked directly with CEO to develop leads and network with decision-makers at Fortune 500 companies.

EDUCATION
Isenberg School of Management, UNIVERSITY OF MASSACHUSETTS AMHERST
Bachelor of Science in Hospitality & Tourism Management - GPA: 3.53

MAY 2012

ACHIEVEMENTS

Co-Authored a 2014 American Diabetes Association Scientific Poster Session abstract entitled Effective use of Interactive
Online Tools for International Pharmacist Training in Diabetes Education currently pending approval to be written in 2014
Diabetes medical journal.
Received two nominations for the Joslin Quarterly Employee award, as well as multiple employee recognition awards.

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