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TQM Revision Test 2 by Luqman Hadi - Chapter 4
TQM Revision Test 2 by Luqman Hadi - Chapter 4
Revision Sheets
By Luqman Hadi AZAHAR
Topic 4
Definition
Problems
PROCESS FOCUS
Slide 13
RECOGNISE
INTERNAL
CUSTOMER
Slide 15
TEAM-BASED ORG
Slide 19
HIERARCHY
Slide 55
STEERING
COMMITTEE
Slide 29
3 Importance of Team
2#
3#
4#
5#
6#
7#
8#
Criteria of Eff.
Teamwork
JOIN
5 Team Process
NOT TO JOIN
ORGANISATIONAL BEHAVIOUR
KAIZEN
Definition
Elements of Kaizen
Elements of Kaizen
INSTITUTIONAL THEORY
4.9.Organisational Change
ORGANISATIONAL CHANGE
Definition
Importance
Function
4.10.Cultural Change
CULTURAL CHANGE
Senior Mgmt
Middle Mgmt
Workforce
4.13.Customers-Related
CUSTOMER
TQM Customer Approach (slide 106)
2 TYPES OF CUSTOMERS
4 SEGMENT OF CUSTOMERS
Organisation Level
Process Level
Performer Level
4.14.Suppliers-Related
SUPPLIERS
4 Importance of Suppliers
Why suppliers
are important?