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  • Icare Prime Job Details Printed: Job Particulars

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    محمد فصلي محمد ناواوي
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    The document provides details of a job to investigate a reported issue with a customer's internet connection. It includes the customer's name and contact number, the reported problem of a pole almost collapsing, and that the customer had made a prior report but no technician came to check. The job is assigned to a technician to investigate the problem at the customer's address in Gemas, Negeri Sembilan, and the customer is given the case reference number and advised to await restoration.

    Original Description:

    CR 2

    Original Title

    CR 2

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    The document provides details of a job to investigate a reported issue with a customer's internet connection. It includes the customer's name and contact number, the reported problem of a pole almost collapsing, and that the customer had made a prior report but no technician came to check. The job is assigned to a technician to investigate the problem at the customer's address in Gemas, Negeri Sembilan, and the customer is given the case reference number and advised to await restoration.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    8 views2 pages

    Icare Prime Job Details Printed: Job Particulars

    Uploaded by

    محمد فصلي محمد ناواوي
    The document provides details of a job to investigate a reported issue with a customer's internet connection. It includes the customer's name and contact number, the reported problem of a pole almost collapsing, and that the customer had made a prior report but no technician came to check. The job is assigned to a technician to investigate the problem at the customer's address in Gemas, Negeri Sembilan, and the customer is given the case reference number and advised to await restoration.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    ICARE PRIME JOB DETAILS

    Printed
    :
    JOB PARTICULARS
    Job ID
    LMG ID
    RT ID
    Assignment Date
    TT Type
    Reported By
    Appt Start Date

    :
    : TM CSSO RCC N.
    Sembilan
    :
    :
    : Warning TT
    :
    : 12/14/2014 17:00:00

    SERVICE PARTICULARS
    Service Number
    :
    Date Installed
    :
    Service Type
    :
    DAT CODE
    :
    Class of Service
    :
    Diagnosis
    :
    Symptom
    :
    Nbr Linked TRs
    :
    Service Affecting
    :
    Service Codes
    :
    Modem Type
    :
    OLI Warranty
    :
    STB Warranty Start Date :
    STB Warranty Period
    :
    BBG/CXG No
    :

    OVERHEAD_CABLE
    Misc_CautionReport
    0
    DEGRADATION

    NETWORK PARTICULARS
    Fault End
    :
    Building ID
    : RN
    Service Card Type
    :
    LEN
    :
    HBarPair
    :
    MDF ID
    :
    DLC ID
    :
    DSLAM ID
    :
    DSLAM Type
    :
    DSLAM Location
    :
    Cable ID
    :
    Cabinet ID
    :
    Cabinet Loc
    :
    Bar ID
    : RN
    E Side
    :
    DP/DDP/SDF ID
    :
    Pair Gain
    :
    DP Location
    :
    ADSL Pair Number
    :
    No ESN
    :
    CUSTOMER PARTICULARS
    Name
    :
    A End Address
    :
    B End Addres
    :
    Contact Name
    :
    Contact TN
    :
    Mobile Contact TN
    :
    Repeat Report Counter : 0
    SLG Code
    :

    Job Status
    Job Status Time

    : Pending Assign
    :

    TT ID
    TT Created
    Due Date
    Job Duration
    Appt End time

    : 1-10453978799
    : 12/13/2014 04:35:12
    : 12/16/2014 17:00:00
    :
    : 12/14/2014 19:00:00

    Ext
    ADSL Installed
    ADSL Support End
    Ownership code
    DID number
    Line Speed
    Planned Work
    Severity
    Login/Pilot#

    :
    :
    :
    :
    :
    :/
    :
    : 3 - Medium
    :

    Access Indicator
    Type of Access

    :
    :

    CPE

    Exchange ID
    Exchange Type
    Tie Cable ID
    Port ID
    VCI
    ADSL In Out
    Cabinet Type
    Cabinet Manufacturer
    Bar Pair
    D Side
    DP Pin
    BTS ID
    LAC

    :
    :
    :
    :
    :
    : /
    :
    :
    : RN
    :
    :
    :
    :

    Segment
    Category
    Priority
    Multiple Report Counter

    :
    :
    : P3
    :0

    SPECIAL INSTRUCTIONS AND COMMENTS


    Description
    :
    CUSTOMER NAME: ismail
    SERVICE NO: 11111111111
    CONTACT NO: 0122552764
    ADDRESSS: jalan angerik, felda pasir besar, gemas negeri sembilan

    **REMARK**
    *belakang kedai gerai majlis daerah gemas
    *cust engan memberi kerjasama untuk maklumat
    *cust said already make repot
    *but cust dont have repot number

    -call customer 0122552764 to check connection at 8:34 PM 13/12/2014


    -spoke with ISMAIL
    -he say pole almost collapse
    -he say before this had make report but tech not come to check
    -reconfirm address with customer
    -he say had no service number to provide
    -inform customer will assign the case to technician to check the problem
    -advise customer wait for the restoration
    -inform CR Number:1-10453978799
    Special Instructions

    Comments

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