Professional Documents
Culture Documents
FCA Survey Results
FCA Survey Results
20
15
10
5
0
12
17
21
24
29
32
Age of patient
35
38
45
60
Knowledge
total
free
total
efficient
accessible
Knowledge
Quality of Care
Choice
free
Quality of Care
total
Quality of Care
free
total
20
18
16
14
Yes
12
No
10
8
6
4
2
0
South Kensington
Hammersmith
Shepherd's Bush
Notting Hill
20
18
16
14
12
Yes
10
No
8
6
4
2
0
South Kensington
Hammersmith
Shepherd's Bush
Notting Hill
100%
90%
80%
70%
Notting Hill
60%
Shepherd's Bush
50%
Hammersmith
40%
South Kensington
30%
20%
10%
0%
Strongly agree
Agree
Neutral
Disagree
Strongly
disagree
5
Yes
No
3
2
1
0
Easy access
Enough Information
Competence
Knowledge
Empathy
Efficiency
Competence
Knowledge
Empathy
Efficiency
Competence
Knowledge
Empathy
Efficiency
4
3
2
1
0
Trustworthy
Competence
Knowledge
Empathy
Ef f iciency
3
2
1
0
Trustworthy
Competence
Knowledge
Empathy
Ef f iciency
Competence
Knowledge
Empathy
Ef f iciency
Competence
Knowledge
Empathy
Ef f iciency