Process Flow

MD India / Membership Relationship

Payer

Contacts

NAS
Member

Contacts
Informs

NAS

Eligibility

24/7 helpline

NAS
Issues
Authorization

Contacts

MD India

MD India

Informs

Access Guaranteed

MD India - Process Chart

Arranges
Treatment
Network
Provider In
India

Contacts

Work Process

NAS Member contacts NAS Helpline or Payer advising them that he/she wishes to undergo
treatment in India at a designated network provider.

The member specifies the kind/type of treatment he/she wishes and the time frame for
him/her to attend the provider.

NAS contacts MD India, issues a pre-approval as per the Member's needs, and intimates MD
India to make necessary arrangements at the chosen provider.

Upon completion of the requisite formalities MD India notifies NAS with the
prearrangements made at the designated provider.

NAS notifies the beneficiary/Payer accordingly.

The beneficiary can proceed to the designated network provider with guaranteed treatment
access.

In the unlikely event that a beneficiary calls MD India directly (perhaps via a provider), MD
India has been instructed to relay all the information to NAS who will then issue
authorizations as appropriate.

NB: Mode of communication can be any media (telephone, fax, email, letter etc.)

Time Lines
Action

Timeline

NAS issuance of authorization to MD India

48 hrs

MD India Arrangements

24 hrs

MD India notification to NAS

2 hrs

NAS notification to member/Payer

Immediate