arao1s Chat View ([Gbprint } [copy } [Eajctose chatid : 2627279f-af82-4779-a7b6-453ec13ba6e2 Problem : Spanish Language Packages Noe! Kristoffer > Hello Guest, Thank you for contacting Comcast Live Chat Support. Myname is Noe! Kristoffer. Please give me ‘one moment to review your information. Guest > My|ssue: Spanish Language Packages Noel Kristoffer > How are you? Guest > hi, i was with an analyst who just closed the session Guest > after giving my contact details: Noel Kristoffer > No worries, I would be more than willing to help you today, Noel Kristoffer > In order for us to proceed, may ask series of questions to help guide us? Guest > not sure ifi want to keep sharing my info Guest >i gave italready Guest > to Emmanuel Noe! Kristoffer > | understand, this chat session is secure, rest assured that no information will be kept with out your approval. Noel Kristoffer > Really sorry about this. Guest > so whyhe closed the session? Noel Kristoffer > What | can do is to submit an escalation, so thatit will be investigated, Noel Kristoffer > As soon as we have verified that he did that without proper procedure, proper actions will be taken against him. Guest > ok Noel Kristoffer > For now, | really want to help you process your order, may we proceed with it? Guest > ok Guest > Name: Eduardo Sierra Guest > phone: 425 4180755 Guest > Address: 15228 Dayton Ave N, Shoreline WA98133 Noel Kristoffer > May | also ask for what services would you want to get? Guest > latino package only Guest > i would like to know the cost Noel Kristoffer > Thank you. Noel Kristoffer > Just to set expectations, this chatis the preliminary step of your new connection request. In this step, | will be checking first the status of the account associated with the address, the serviceability of the address. Is it okayif|ask 3-4 minutes to do it? Guest > and see the alternatives of TVonly and TV with intemet Guest > im not requesting a new connection, i would like to check the cost of it Nool Kristoffer > Let check it for you. Noel Kristoffer > I would need to check package's prices specifically in your area Guest > ko Guest > ok Noel Kristoffer > As I can see for just Multiationo plus cable package we have it priced at $24.95 Noel Kristoffer > With interet we have itat $59.99 Guest > that is with what conditions Guest > contract? no contract? Noe! Kristoffer > This is with no contract those packages are not available with contract, Guest > ok, this means that i can cancel anyiime with no charge Noel Kristoffer > Yes that's correct. Guest > and the price is going to increase after 6 or 12m? Noe! Kristoffer >It would be for 12Months for both, after the Cable only will be plus $15.00 The Cable and internet will be plus $20.00 Guest > this means that after 12months i can cancell with no charge, right? Noel Kristoffer > Yes that's correct. Guest > sounds good Noel Kristoffer > Shall | process it for you? Guest > do you take me as new customer or as an old customer Noo! Kristoffer > This would be for new customer. Guest > need to know a bit more Guest > internet speed Guest > and what channels are included in Multlatino plus Noe! Kristoffer > Let me check that here in our system Noel Kristoffer > Here are some of the channels. hntpeuhwwcomeastsupport.comdoxseclachallserichat ew asp oam=2627279sf32-4778-a7O5-ASSec 13ba6e2 18aro Chat View Noe! Kristoffer > Galavisién HD MULTILATINO No728 Galavisién MULTILATINO No729 UniMas MULTILATINO No730 History en Espafiol MULTILATINO No731 Discovery en Espafiol MULTILATINO No732 KUNS Univision Limited Basic No733 Canal 52NXMULTILATINO No734 Telemundo MULTILATINO No735 mun2 MULTILATINO No736 KFFV Aztec America Noe! Kristoffer > Are you looking for specific channels? | can search it for you if you want, Guest >i just want o see the list of channels available for that Package (spanish and non spanish) Guest > and also whatis the intemet speed Noe! Kristoffer > It would be 25Mbps for the speed. Noe! Kristoffer > Let me check if | can provide a link where it will let you see the full channel line up of this package. Guest > perfect thanks Noe! Kristoffer > Sooms like there is no option or link forthe full channel lineup. if you want |can copy and paste it here from our sytem, just want to help as much as Ican, Noe! Kristoffer > May you please check if you would be able to vew this. Noel Kristoffer > htip:/einstein cable comcast,com/ChannelL ineup/ChannelLineup.aspx?tranchis: Noel Kristoffer > You have opened a window for Comcast Support and | don't want to miss an opportunity to support you. Are we still connected? Noel Kristoffer > Please let me know that we are stil connected, Thank you. Guest > im here Guest > did not work Noe! Kristoffer > Really sorry about that, f you want | can copy and paste it for you. Noel Kristoffer > 2 NWCN Limited Basic No3 KWPX (ION) L4 KOMO (ABC) Limited Basic No5 KING (NBC) Limited Basic No6 KONG Limited Basic No7 KIRO (CBS) Limited Basic No8 The Discovery Channel Limited Basic No9 KCTS (PBS) Limited Basic No10 KZJO (JoeTV) Limited Basic No11 KSTW (CW) Limited Basic No12 KBTC (PBS) Limited Basic No12 KVOS Me-TV (Marysville and Arlington) Limited Basic No13 KCPQ (FOX) Limited Basic No14 KBCB Limited Basic No15 KFFV Limited Basic No18 QVC Limited Basic No17 Home Shopping Network Limited Basic No18 KWDK (Daystar) Limited Basic No19 Hallmark Channel Limited Basic No20 KTBW (TBN) Limited Basic No21 Govemment Access Limited Basic No22 Government Access L Noel Kristoffer > 23 TVW Limited Basic No24 C-SPAN Limited Basic No25 C-SPAN2 Limited Basic No26 Educational Access. Limited Basic No27 UWTV Limited Basic No28 Educational Access Limited Basic No29 KUNS (Univision) Limited Basic No? KBTC (Marysville/Arlington) Limited Basic No72 KVOS Me-TV Limited Basic No73 KCTS Plus (Kirkland) Limited Basic No75 Government Access (Kirkland) Limited Basic No75 KCTS Plus (King County) Limited Basic No75 KCTS Plus (Pierce and Snohomish Counties) Limited Basic No76 Local Origination (Pierce County) Limited Basic No76 UWTV2 Limited Basic No77 Local Origination (Snohomish County) Limited Basic No77 Public Access (King County) Limited Basic No Noel Kristoffer > 78 The Weather Channel Limited Basic No79 Leased Access Limited Basic No81 Leased Access Limited Basic No87 KUNS HD Limited Basic No88 KUNS MundoFox_imited Basic No90 KFFV Untamed Sports Limited Basic Not ‘Adeca America Limited Basic No92 AATV Limited Basic No96 Jewelry Television Limited Basic No99 CBUT Limited Basic No102 KBTC WorldView (Marysville/Arlington) Limited Basic No102 KBCB HD Limited Basic No103 KWPX (ION) HD Limited Basic No104 KOMO (ABC) HD Limited Basic No105 KING (NBC) HD Limited Basic No106 KONG HD Limited Basic No107 KIRO (CBS) HD Limited Basic No108 KBTC HD (Marysville/Avlington) Limited Basic No109 KCTS (PBS) HD Limited Basic No110 KZJO (Joe TV) HD Limited Basic No111 KSTW (CW) HD Limited Basic No1 12 KCTS Create Limited Basic No113 KCPQ (FOX) HD Limited Basic No114 KOMO This TV Limited Basic No1 15 KING (NBC) Limited Basic No116 KCPQ AntennaTV Limited Basic N Noel Kristoffer > 117 KIRO Retro Television Network Limited Basic No119 KCTS VMe Limited Basic No234 KWDK Daystar Limited Basic No420.425 ESPN Sports PPV PAY PER VIEW No440 NBALeague Pass HD PAY PER VIEW No441~450 NBA League Pass PAY PER VIEW No455.456 NHL Center Ice/MVLB Extra Innings HD PAY PER VIEW No457-470 NHL Center IceMLB Extra Innings PAY PER VIEW No599 XFINITY Latino Limited Basic No600 Viendo Movies MULTILATINO No601 Discovery en Espafiol MULTILATINO No602 Fox Deportes MULTILATINO No803 mun2 MULTILATINO No804 CineLatino MULTILATINO No605 History en Espafiol MULTILATINO No606 MTV t'3s MULTILATINO No607 Telemundo MULTILATINO No608 CNN en Espaficl MULTILATINO No809 ESPN Deportes MULTILATINO No610 CineMexicano MULTILATINO No619 CBUT HD Limited Basic No645 CSPAN HD Limited Basic No668 Discovery HD Limited Basic No683 HSN HD Limited Basic No702 Hallmark HD Limited Basic No706 TWC HD Limited Basic No Noo! Kristoffer > 726 KUNS HD Limited Basic No727 Galavision HD MULTILATINO No728 Galavisién MULTILATINO No729 UniMas MULTILATINO No730 History en Espafiol MULTILATINO No731 Discovery en Espafiol MULTILATINO No732 KUNS Univision Limited Basic No733 Ganal 52MX MULTILATINO No734 Telemundo MULTILATINO No735 mun2 MULTILATINO. No736 KFFV Aztec America Limited Basic No737 Mexicanal MULTILATINO No738 KUNS MundoFox Limited Basic No739 Telehit MULTILATINO No740 Bandamax MULTILATINO No741 De Pelicula MULTILATINO No742 De Pelicula Clasico MULTILATINO No743 RitmoSon Latino MULTILATINO No744 CB TV MULTILATINO No745 Multimedios Television MULTILATINO No746 WAPA América MULTILATINO No747 TVE Intemacional MULTILATINO No748 KCTS V-Me (PBS) Limited Basic No749 nuvoTV MULTILATINO No750 Discovery Familia MULTILATINO No751 TV Colombia MULTILATINO No752 TV Chile MULTILATINO No Noe! Kristoffer > 753 TV Venezuela MULTILATINO No754 TV Dominica MULTILATINO No755 Caracol MULTILATINO No756 CineLatino MULTILATINO No757 CineMexicano MULTILATINO No758 Gran Cine MULTILATINO No759 Viendo Movies MULTILATINO No760 CNN en Espafiol MULTILATINO No761 SUR MULTILATINO No762 Mexico TV MULTILATINO No762 SUR psu comeastsupport.comisdoxserlachaluserchat vw asp?roome202727Saf32-4778-a7b8-AStoc 1360662 28aro Chat View Peru MULTILATINO No763 Teleformula MULTILATINO No764 Telefe MULTILATINO No765 Ecuavisa MULTILATINO No766 Utilisima MULTILATINO No769 Once TV MULTILATINO No770 HITN MULTILATINO No771 CentroAmerica MULTILATINO No7711 Mexico 22 MULTILATINO No772 EWTN Espafiol MULTILATINO No773 La Familia Cosmovision MULTILATINO No774 TBN Enlace MULTILATINO No77S Infinito MULTILATINO No776 Latele Novela MULTILATINO No776 Pasiones MULTILATINO No777 HTV Misica MULTILATINO No778 Video Rola MULTILATINO No779 Teleritmo MULTILATINO No780 MTV'tr3s MULTILATINO No781 ESPN Deportes MULTILATINO No782 Fox Deportes MULTILATINO No Noe! Kristoffer > 783 AYM Sports MULTILATINO No783 LAS MULTILATINO No7&5 beIN Sports SPORTS ENTERTAINMENT No788 BabyFirst TV MULTILATINO No789 Vme Kids MULTILATINO No791 Telemundo East MULTILATINO No792 Univision East MULTILATINO No793 UniMas East MULTILATINO No801-803 iN DEMAND PPV PAY PER VIEW No804 iN DEMAND PPV HD PAY PER VIEW No825 KFFV AAT Limited Basic No853 Playboy PAY PER VIEW No901-946 Digital Music Channels Limited Basic No964-986 Digital FM Radio Stations Limited Basic No Noel Kristoffer > Really sorry about that. Noel Kristoffer > But that’ all the channels that you will get, Guest > ok Noel Kristoffer > Please let me know if there is anything else that | can help you with, Guest > whatis the process ifi decide to go for the Internet and Tvservice Guest >is there anyrental of equipment n addition to the prices you gave me? Noel Kristoffer > Additional $8.00 for the modem, and additional $9.95 for extra cable boxes Noel Kristoffer > Also we would need to perform a credit check Guest > 8per modem per month? Noel Kristoffer > Yes that's correct, Noel Kristoffer > You have opened a window for Comcast Support and | don't want to miss an opportunity to support you. Are we still connected? Guest > yes, im just comparing prices Guest > thanks Noel Kristoffer > No worries, Please let me know ifthere is anything else that | can help you with Guest > in case i have my own cable box, do i stillneed to rent one from you? Noel Kristoffer > The primary cable box willbe for free, but you have a modem you can use that and not rent from us. Guest >for free? Guest > so i donthave to paya monthly rent! Guest >? Noel Kristoffer > For the modem yes if you will provide your own. Noel Kristoffer > For the cable box, the primary box would be for free, Noel Kristoffer > The $9.95 is if you will add more TV. Guest > im confuse now. Guest >i dontwant to add more tv Guest >i just have one Noel Kristoffer > Then the primary boxwill be for free. Guest > ok. just as a summary. TV and Cable = $59.99 (i dont need a a second tvso cable boxis free and i dont pay monthly {fee rent and for internet i have my modem and | wont need to rent one from you so you wont be charging the $8dlls per month) Noel Kristoffer > Yes that’s correct. Guest > so my bill will be 59.99 plus tax Guest > no contract! Noel Kristoffer > Thats correct. Guest > lets doit Noel Kristoffer > We do require a quick Credit Check to determine if a deposit will be required for your order. This will also help Us prevent potential identity heft and avoid processing any order without your consent! will need your complete SSN for me to successfully create a new account. Do |also have your permission to run the credit check? Noe! Kristoffer > You have opened a window for Comcast Support and | don't want to miss an opportunity to support you. Are we still connected? Noe! Kristoffer > You have opened a window for Comcast Support and | don't want to miss an opportunity to support you. Are we still connected? Noe! Kristoffer > Please let me know that we are stil connected. Thank you Noe! Kristoffer > You are a very important customer and it appears you have leftthe chat. Comcast appreciates your business. and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our customer support specialist 24 hour a day, 7 days a week at https ywww.comeastsupportcom/Chaténtry! Noe! Kristoffer > Analysthas closed chat and left the room psu comeastsupport.comsdoxseclachaluserchal vow asp?room=202727Saf32-4778-a7b8-AStoc 1360662 38