Professional Documents
Culture Documents
Customer Service Sample Agenda
Customer Service Sample Agenda
10:30am
11:00am
WORKSHOP BREAKOUT
Each participant will list the overt and
covert promises their company routinely
makes to prospective customers.
11:30am
WORKSHOP BREAKOUT
Develop the plan an individual needs
to abide by to grow into a professional
who has integrity and can be trusted
PL
SA
SA
M
PL
2:15pm
PL
SA
E
PL
SA
M
PL
3:10pm
SA
Break
3:00pm
PL
1:45pm
PL
E
SA
WORKSHOP BREAKOUT
In groups of two, brainstorm on the level
of customer service you currently deliver
and the level you need to keep.
SA
PL
LUNCH
3:50pm
WORKSHOP BREAKOUT
How can your company make your
promises of post purchase service more
transparent to the prospective client?
4:20pm
Workshop Summary
4:30pm
Meeting adjourned
LE
M
PL
SA
E
PL
M
SA
-
AFTERNOON
1:00pm
SA
PL
NOON
PL
WORKSHOP BREAKOUT
Each participant will practice introducing
themselves to each other as experts
(role play).
SA
PL
SA
PL
10:00am
SA
Coffee Break
SA
M
PL
E
SA
9:20am
SA
M
9:10am
10:20am
PL
E
SA
M
PL
E
SA
M
SA
M
MORNING
9:00am
PL
E
PL
E
SA
M
expert
SALES
PL
E
SA
M