Hussein Mohammed AlMukhtar

Mobile
Telephone
E-mail

+973 39300909
+973 17771133
201101942@student.polytechnic.bh

Education

Bahrain Polytechnic, Kingdom of Bahrain 2011- present

(BSC)Computer information Technology- ICT
East Riffa High School East Riffa, Kingdom of Bahrain 2008 - 2011 September (GPA 94 %)

Work Experience
Al Sultan\ Batelco, June 2012 present
Service Manager

Planning, design and implementing network solutions for Enterprise clients

Leading, project team to develop project plans and management of executions
Evaluate the network and solve any problems.
Responsible for maintaining client network and provision of client support

Al Sultan \ Batelco, September -December 2011

Telecommunication customer services officer
Online customer experience audit
Manage fault handling center activates
Manage orders dispatching to field Technicians
Conduct customer experience audits using face to face and online surveys.

Al Sultan Telecomm, May September 2010

Telecommunication Technician
Mange Service delivery and assurance activities for residential customers
Handle fault resolution
Manage customer appointment and work scheduling
Handle customers online support
Manage fault dispatching to field Technicians
Prepare performance reports.

Achievements

Academic:
Top of class in Secondary School,2008 2010
Developed human resources application using SQL Developer such as Car Hiring system.
Developed online tourism reservation application using Visual Studio(C#).
o Evaluate systems
o Problem solving
o Team work

Skill

Computer
Microsoft office application, Graphic illustration and Web design
Networking
o Routing and Switching
o Wireless
o Security
Programming
o Java
o C#
Computer troubleshooting
Language
Arabic Spoken and writing Fluent
English Spoken and writing Fluent
Application knowledge
Oracle (CRM)
LPAM
UMS
BMS

Other skills

Interpersonal skills
Team player
Ability to work independently
Ability to work under pressure and time constant
Problem solving and innovation