Tianna Jade Beckles

271 Thorn Lane Apt. 8

Newark, DE 19711
tbeckles@udel.edu
Objective: Communications student with customer service experience seeking position where I
can utilize my education and communication skills.
Summary of Qualifications:
Ability to communicate clearly and effectively
Adept at processing information and prioritizing decisions
Basic knowledge of aviation operations and concepts
Hardworking, motivated and energetic
Employment:
Student Assistant. Student Multimedia Design Center at the University of Delaware,
09/16/2014-Present
Assist library users at service desk with computer hardware and software applications such as
Adobe Creative Suite, FinalCutPro and iLifeSuite.
Multimedia Journalism Intern. WBOC, 9/2/2014
Writing by-lined news stories for WBOC.com. Intern duties include editing, social media needs
and many other MMJ-type duties.
Food Preparation and Customer Service Clerk. Philly Pretzel Factory, 12/14/2011-Present
I prepared a variety of food products for a busy retail franchise. I interact with daily customers
and communicate with them to meet their needs. I process large orders of products for banquets
and special functions. 25-30 hours per week.

Customer Service Representative, Nike Outlet, Rehoboth DE, 05/15/2012-08/1/2012

I provided interactive customer service in professional manner at a busy retail sales outlet. I
served as the first point of contact for customers both in person and over the telephone. I
operated the cash register and ensured proper accounting for sales merchandise. I assisted in
inventory with managers to account for product sales. 20-30 hours per week.

Customer Service Clerk Walgreens, 06/20/2010- 11/1/2010

I provided friendly and courteous customer service. I operated the cash register, provided in store
customer service and maintained stock and signage on shelve. I was also responsible for
performing periodic inventory checks on store products. 20-30 hours per week.
Relevant College Studies and Skills:
Communications major at the University of Delaware, trained and skilled in speaking clearly and
accurately, Technical writing; advanced composition; public relations; computer classes
providing knowledge of word processing, desktop publishing, and web software.
Awards and Other Activities:
Active member of Alpha Kappa Alpha Sorority Incorporated.
Active member of Phi Eta Sigma National Honor Society
Deans list for the academic school year 2011-2012
Volunteer with Shelias Kids at charitable events, fundraisers and parties for local children.
Volunteer with Read Across America at local schools reading to kindergarten students.
Volunteer at Mission Homeless Shelter, served home cooked dinners to the men of the shelter.

References: References upon request.