Professional Documents
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Thestartupownersmanuals
Thestartupownersmanuals
Steve Blank
Stanford - School of Engineering
U.C. Berkeley - Haas School Of Business
www.steveblank.com
Twitter: @sgblank
Whats a Startup?
Value Proposition
What Are You Building and For
Who?
Customer Segments
Who Are They?
Why Would They Buy?
Channels
How does your Product
Get to Customers?
Customer Relationships
How do you Get, Keep and Grow
Customers?
Revenue Streams
How do you Make Money?
Key Resources
What are your most important
Assets?
Key Partners
Who are your Partners and
Suppliers?
Key Activities
Whats Most Important for the
Business?
Cost Structure
What are the Costs and Expenses
Customer Development
There Are No Facts Inside The
Building, So Get the Heck
Outside
Customer Development
Test the Problem, Then the
Solution
Customer Development
The Entrepreneurial Journey
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Customer Relationships
Customer Relationships
Web/Mobile Products
Get Customers
Customer Relationships
Web/Mobile Products Keep Customers
Customer Relationships
Web/Mobile Products Grow Customers
Customer Relationships
Web/Mobile Products Get/Keep/Grow
Customer Relationships
Physical & Web Mobile Are Different
Customer Relationships
Physical & Web Mobile Are Different