QUALITY MANAGEMENT

Mr Murphy's Maxims help to fill the gap

between the principles and techniques of
management.

The more obvious the

need, the less it will
be wanted.
3

If anything can go
wrong, it will.

When things are going

well, something will go
wrong.
5

If several things can

go wrong, the one
that goes wrong is the
one that does the
most damage.
6

The probability of an
event occurring is
inversely proportional
to its desirability.
7

When things cannot

get worse - they will.

Nothing is as simple
as it seems.

Everything takes
longer than you
expect.
10

Nothing ever quite

works out as it was
planned.
11

Everything always
costs more than you
budgeted for.
12

If you try to please

everybody, somebody
won't like it.
13

If your purpose can

be misunderstood, it
will be.
14

If you explain
everything so clearly
that no-one can
misunderstand,
someone will.
15

If more than one

person is responsible
for a miscalculation,
no-one will be at
fault.
16

There is no such thing

as a foolproof job,
only foolproof people.
17

It is easier to get
into something than
to get out of it.
18

When all else fails,

read the instructions.

19

If it works, you must

be using the wrong
equipment.
20

Experience varies
directly with the
equipment ruined.
21

If you fool around

with something long
enough, it eventually
breaks.
22

Whatever you want to

do, you have to do
something else first.
23

A job well done was

not necessarily worth
doing.
24

Delivery promises
should be multiplied
by 2.5.
25

Performance claims
should be divided by
4.
26

Subordinate's view `
higher management
are reactionary and
out of touch; they
need training.
27

 Senior's Perception `people

these days have no initiative,
they are like wheelbarrows
waiting to be filled with
instructions and then having to
be pushed into taking action.'

28