Ketentuan Standarisasi Tampilan Unit Kerja Ritel BRI (KC, KCP dan KK)

DAFTAR ISI

DAFTAR ISI ................................................................................................. i

BAB I. PENDAHULUAN ............................................................................... I-1
1.1
1.2
1.3

Latar Belakang dan Tujuan .................................................................................. I-1

Ruang Lingkup dan Sistematika Pembahasan .................................................... I-1
Pengertian Umum ............................................................................................... I-2

BAB II. STANDARISASI TAMPILAN EKSTERIOR UNIT KERJA RITEL................. II-1

2.1

Daftar Isi

Signage Unit Kerja ...............................................................................................

2.1.1 Sign Nama BANK BRI ................................................................................
2.1.1.1
Ketentuan Umum.......................................................................
2.1.1.2
Bentuk dan Ukuran ....................................................................
2.1.1.3
Spesifikasi dan Gambar Teknis ..................................................
2.1.1.4
Pengaplikasian Sign Nama BANK BRI .....................................
2.1.2 Sign Logo BRI ............................................................................................
2.1.2.1
Ketentuan Umum.......................................................................
2.1.2.2
Bentuk dan Ukuran ....................................................................
2.1.2.3
Spesifikasi dan Gambar Teknis ..................................................
2.1.3 Pylon Sign Unit Kerja ....................................................................................
2.1.3.1
Ketentuan Umum.......................................................................
2.1.3.2
Pengaplikasian Pylon Sign Unit Kerja ........................................
2.1.3.3
Bentuk dan Ukuran ....................................................................
2.1.3.4
Spesifikasi dan Gambar Teknis ..................................................
2.1.4 Sign Petunjuk Arah.......................................................................................
2.1.4.1
Ketentuan Umum.......................................................................
2.1.4.2
Bentuk dan Ukuran ....................................................................
2.1.4.3
Spesifikasi Bahan dan Ukuran ...................................................
2.1.5 Sign Plat Nama Unit Kerja ............................................................................
2.1.5.1
Ketentuan Umum.......................................................................
2.1.5.2
Bentuk dan Ukuran ...................................................................
2.1.5.3
Spesifikasi dan Gambar Teknis ..................................................

II-3
II-3
II-3
II-4
II-6
II-10
II-13
II-13
II-13
II-14
II-15
II-15
II-16
II-17
II-23
II-33
II-33
II-33
II-34
II-35
II-35
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Ketentuan Standarisasi Tampilan Unit Kerja Ritel BRI (KC, KCP dan KK)

2.2

2.3

2.1.6 Tenant Sign Unit Kerja .................................................................................

2.1.6.1
Ketentuan Umum.......................................................................
2.1.6.2
Bentuk dan Ukuran ....................................................................
2.1.7 Traffic Sign ...................................................................................................
Facade Gedung Unit Kerja ..................................................................................
2.2.1 Dinding Luar .................................................................................................
2.2.1.1
Ketentuan Umum.......................................................................
2.2.1.2
Bentuk dan Ukuran ....................................................................
2.2.1.3
Spesifikasi Bahan........................................................................
2.2.1.4
Dinding Luar dengan Cladding dan Curtain Wall .......................
2.2.2 Portal Main Entrance Unit Kerja ..................................................................
2.2.2.1
Ketentuan Umum.......................................................................
2.2.2.2
Bentuk dan Ukuran ....................................................................
2.2.2.3
Spesifikasi Bahan........................................................................
2.2.3 Partisi Kaca dan Pintu Kaca Area Banking Hall ............................................
2.2.3.1
Ketentuan Umum.......................................................................
2.2.3.2
Bentuk dan Ukuran ....................................................................
2.2.3.3
Spesifikasi Bahan........................................................................
Halaman Unit Kerja .............................................................................................

II-38
II-38
II-38
II-40
II-41
II-41
II-41
II-42
II-46
II-47
II-48
II-48
II-48
II-49
II-50
II-50
II-50
II-50
II-51

BAB III. STANDARISASI ZONIFIKASI DAN LAYOUT UNIT KERJA RITEL ........... III-1
3.1

3.2

Daftar Isi

Zonifikasi Unit Kerja ............................................................................................

3.1.1 Zonifikasi Kantor Cabang (KC) ......................................................................
3.1.1.1
Zona Front Office .......................................................................
3.1.1.2
Zona Back Office ........................................................................
3.1.2 Zonifikasi Kantor Cabang Pembantu (KCP) ..................................................
3.1.2.1
Zona Front Office .......................................................................
3.1.2.2
Zona Back Office ........................................................................
3.1.3 Zonifikasi Kantor Kas (KK) ............................................................................
3.1.3.1
Zonifikasi KK Pola Minimal .........................................................
3.1.3.2
Zonifikasi KK Pola Lengkap .........................................................
3.1.3.3
Zona Front Office .......................................................................
3.1.3.4
Zona Back Office (Khusus untuk Kantor Kas Pola Lengkap).......
Layout Unit Kerja.................................................................................................
3.2.1 Ketentuan Umum.........................................................................................
3.2.2 Contoh Layout Kantor Cabang (KC) .............................................................
3.2.2.1
Contoh Layout KC (1 Lantai) ......................................................
3.2.2.2
Contoh Layout KC (2 Ruko 3 Lantai) .......................................

III-1
III-2
III-2
III-3
III-3
III-4
III-4
III-4
III-4
III-5
III-5
III-5
III-6
III-6
III-6
III-6
III-7
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Ketentuan Standarisasi Tampilan Unit Kerja Ritel BRI (KC, KCP dan KK)
3.2.3 Contoh Layout Kantor Cabang Pembantu (KCP)..........................................
3.2.3.1
Contoh Layout KCP (1 Ruko 2 Lantai) .....................................
3.2.3.2
Contoh Gambar Layout KCP (2 Ruko 1 Lantai) .......................
3.2.4 Contoh Layout Kantor Kas (KK) ....................................................................
3.2.4.1
Contoh Layout KK 1 Lantai (Pola Lengkap) ................................
3.2.4.2
Contoh Layout KK 1 Lantai (Pola Minimal) ................................

III-8
III-8
III-8
III-9
III-9
III-9

BAB IV. STANDARISASI TAMPILAN INTERIOR KANTOR CABANG ................. IV-1

4.1

4.2

Standar Banking Hall KC......................................................................................

4.1.1 Ketentuan Ruang Banking Hall KC ...............................................................
4.1.2 Standar Kelengkapan Ruang Banking HallKC ..............................................
4.1.3 Standar Tampilan Banking HallKC ...............................................................
4.1.3.1
Area Teller ..................................................................................
4.1.3.2
Area Customer Service / CS .......................................................
4.1.3.3
Area Ruang Tunggu Nasabah .....................................................
Standar Back Office KC ........................................................................................
4.2.1 Ruang Pekerja ..............................................................................................
4.2.1.1
Ruang Pinca ................................................................................
4.2.1.2
Ruang Pekerja ............................................................................
4.2.1.3
Ruang Kerja Supervisor Layanan Kas (SLK) dan Petugas
TKK/ATM ....................................................................................
4.2.2 Ruang Penunjang Operasional .....................................................................
4.2.2.1
Ruang Rapat ...............................................................................
4.2.2.2
Ruang Akad ................................................................................
4.2.2.3
Ruang Khasanah/Kluis................................................................
4.2.2.4
Ruang Server ..............................................................................
4.2.2.5
Ruang Arsip ................................................................................
4.2.3 Ruang Services .............................................................................................
4.2.3.1
Toilet ..........................................................................................
4.2.3.2
Mushola .....................................................................................
4.2.3.3
Pantry .........................................................................................
4.2.3.4
Locker Pekerja ............................................................................

IV-1
IV-1
IV-2
IV-2
IV-4
IV-11
IV-17
IV-22
IV-22
IV-22
IV-26
IV-30
IV-33
IV-33
IV-34
IV-35
IV-38
IV-39
IV-40
IV-40
IV-41
IV-42
IV-43

BAB V. STANDARISASI TAMPILAN INTERIOR KANTOR CABANG

PEMBANTU .................................................................................... V-1
5.1

Daftar Isi

Standar Ruang Banking Hall KCP ........................................................................ V-1

5.1.1 Ketentuan Ruang Banking Hall KCP ............................................................. V-1

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Ketentuan Standarisasi Tampilan Unit Kerja Ritel BRI (KC, KCP dan KK)

5.2

5.1.2 Standar Kelengkapan Ruang Banking Hall KCP............................................

5.1.3 Standar Tampilan Ruang Banking Hall KCP .................................................
5.1.3.1
Area Teller KCP ...........................................................................
5.1.3.2
Area Customer Services KCP ......................................................
5.1.3.3
Area Ruang Tunggu Nasabah KCP..............................................

V-2
V-3
V-3
V-9
V-9

Standar Back Office KCP ......................................................................................

5.2.1 Ruang Pekerja KCP .......................................................................................
5.2.1.1
Ruang Pincapem ........................................................................
5.2.1.2
Ruang Pekerja ............................................................................
5.2.2 Ruang Penunjang Operasional .....................................................................
5.2.2.1
Ruang Akad/Ruang Meeting Nasabah .......................................
5.2.2.2
Ruang Khasanah/Kluis KCP ........................................................
5.2.3 Ruang ServicesKCP...............................................................................
5.2.3.1
Toilet ..........................................................................................
5.2.3.2
Mushola, Pantry dan Locker Pekerja .........................................

V-10
V-10
V-10
V-13
V-14
V-14
V-14
V-14
V-14
V-14

BAB VI. STANDARISASI TAMPILAN INTERIOR KANTOR KAS......................... VI-1

6.1

6.2

Daftar Isi

Standar Ruang Banking Hall KK...........................................................................

6.1.1 Ketentuan Ruang Banking Hall KK ...............................................................
6.1.2 Standar Kelengkapan Ruang Banking Hall KK ..............................................
6.1.3 Standar Tampilan Ruang Banking Hall KK ...................................................
6.1.3.1
Layout 2 Teller dan 1 CS Paralel (Tipe Ideal di KK) ....................
6.1.3.2
Layout 2 Teller dan 1 CS Sejajar .................................................
6.1.3.3
Layout 1 Teller dan 1 CS Sejajar (Pintu Koboi di Pojok) .............
6.1.3.4
Layout 1 Teller dan 1 CS Sejajar(Pintu Koboi di Tengah) ...........
Standar Back Office KK ........................................................................................
6.2.1 Ruang Kerja (Supervisor KK) ........................................................................
6.2.2 Ruang Penunjang Operasional .....................................................................
6.2.2.1
Lemari Brankas...........................................................................
6.2.2.2
Ruang Server ..............................................................................
6.2.2.3
Ruang Arsip ................................................................................
6.2.3 Ruang Services .............................................................................................
6.2.3.1
Toilet ..........................................................................................
6.2.3.2
Mushola, Pantry dan Locker Pekerja .........................................

VI-1
VI-1
VI-1
VI-2
VI-2
VI-2
VI-2
VI-3
VI-3
VI-3
VI-3
VI-3
VI-3
VI-3
VI-4
VI-4
VI-4

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Ketentuan Standarisasi Tampilan Unit Kerja Ritel BRI (KC, KCP dan KK)

BAB VII. STANDARISASI TAMPILAN RUANG PRIORITAS/

RUANG LAYANAN VIP ................................................................... VII-1
7.1

7.2

StandarRuang ......................................................................................................
7.1.1 Standar Letak Ruang ....................................................................................
7.1.2 Standar Luas Ruang......................................................................................
7.1.3 Standar Spesifikasi Ruang ...........................................................................
7.1.3.1
Dinding .......................................................................................
7.1.3.2
Lantai, Plafond dan Lighting ......................................................
Standar Meubelair dan Kelengkapaan Lainnya ..................................................
7.2.1 Standar Meubelair .......................................................................................
7.2.1.1
Sofa Priority Lounge ...................................................................
7.2.1.2
Meja Bulat Priority Lounge ........................................................
7.2.1.3
Credenza 2 Pintu ........................................................................
7.2.1.4
Panel Poster Akrilik ...................................................................
7.2.1.5
Tempat Majalah (Optional) .......................................................
7.2.2 Standar Kelengkapan Lainnya .....................................................................
7.2.2.1
Signage Room Priority Lounge ...................................................
7.2.2.2
Artworks dan Marketing Collateral ...........................................
7.2.2.3
Peralatan Pendukung lainnya ...................................................

VII-1
VII-1
VII-1
VII-2
VII-2
VII-6
VII-7
VII-7
VII-7
VII-8
VII-8
VII-9
VII-9
VII-10
VII-10
VII-11
VII-12

BAB VIII. STANDARISASI TAMPILAN ZONA E-BANKING DI UNIT KERJA ........ VIII-1
8.1
8.2

8.3

8.4

8.5

Daftar Isi

Ketentuan Umum ................................................................................................

Alternatif 1 : Zona E-Banking Menyatu dengan Area Banking Hall tanpa
Sekat Kaca ...........................................................................................................
8.2.1 Ketentuan ....................................................................................................
8.2.2 Layout dan Tampilan....................................................................................
Alternatif 2 : Zona E-Banking di Area Banking Hall dalam Ruang Sekat Kaca ....
8.3.1 Ketentuan ....................................................................................................
8.3.2 Layout dan Tampilan....................................................................................
Alternatif 3 : Zona E-Banking di Luar Gedung (Halaman/di Teras Luar
Gedung) ...............................................................................................................
8.4.1 Ketentuan ....................................................................................................
8.4.2 Tampilan ......................................................................................................
Pengaplikasian Dos and Donts ..........................................................................

VIII-1
VIII-1
VIII-1
VIII-1
VIII-3
VIII-3
VIII-3
VIII-4
VIII-4
VIII-4
VIII-5