Tawni Mortensen is seeking a position that allows her to utilize her leadership, organizational, customer service, and people skills. She has over 9 years of experience at XO Communications in billing, order entry, move coordination, customer care, and as a team lead. Her skills include problem solving, negotiation, research, and adaptability. She has an associate's degree from Salt Lake Community College and plans to pursue a bachelor's in business administration. At XO, she received multiple employee of the month awards, an extreme award, customer appreciation letters, and a letter of recommendation from her past manager.
Tawni Mortensen is seeking a position that allows her to utilize her leadership, organizational, customer service, and people skills. She has over 9 years of experience at XO Communications in billing, order entry, move coordination, customer care, and as a team lead. Her skills include problem solving, negotiation, research, and adaptability. She has an associate's degree from Salt Lake Community College and plans to pursue a bachelor's in business administration. At XO, she received multiple employee of the month awards, an extreme award, customer appreciation letters, and a letter of recommendation from her past manager.
Tawni Mortensen is seeking a position that allows her to utilize her leadership, organizational, customer service, and people skills. She has over 9 years of experience at XO Communications in billing, order entry, move coordination, customer care, and as a team lead. Her skills include problem solving, negotiation, research, and adaptability. She has an associate's degree from Salt Lake Community College and plans to pursue a bachelor's in business administration. At XO, she received multiple employee of the month awards, an extreme award, customer appreciation letters, and a letter of recommendation from her past manager.
Sandy UT 84070 801-674-4329 tmortensen001@gmail.com
TAWNI MORTENSEN OBJECTIVE
SKILLS & ABILITIES
EXPERIENCE
I am highly motivated to obtain a position with a successful
company that will allow me to use my strong leadership, organizational skills, customer service experience, and ability to work well with people that will enable me to make a positive contribution to the organization. My goal is to achieve personal and professional growth and advancement opportunities within the company. Customer Service; Problem Solving; Negotiation Skills; Listening Skills; Research; Multi-tasking; Self-Motivated; Dependable; Detail Oriented; Knowledge in multiple computer databases; Ability to Plan, Organize and Prioritize Work; Ability to Work in a Team Structure; Verbal and Written Communication Skills; Adaptable to Change; Learn Quickly; Outside the box thinker and able to communicate solutions quickly. XO COMMUNICATIONS 8/2009 PRESENT DAY
Billing Order Entry- I currently work on all incoming orders placed by
customers to ensure all work is done properly and on time. I make sure all pricing is correct according to contracts and ICB promotional codes, and input all information into the data base to ensure correct billing to the customer is carried out by or before deadline of billing cycle. Move Coordinator I worked hard to ensure that all SLAs were met 98% of the time or better. I processed all move requests which included researching multiple systems to verify service availability, setting proper expectations, quoted current pricing and submitted the necessary orders. Work with the customer and other departments to resolve any issues. Egain/Webcare Assist with online Business Center, billing and order issues and resolved disputes. Inbound Customer Care- Took inbound calls from customers. Provided excellent customer service by helping customers understand their bill and products, place orders, and resolve billing disputes. Took on leadership as a team lead whenever I was needed to assist other reps on calls and problem solving for customers.
EDUCATION
VALLEY HIGH SCHOOL HIGH SCHOOL DIPLOMA
Currently enrolled at Salt Lake Community College working on my associates degree with a major in business. I am also taking additional classes in accounting as well as getting my foot in the door with courses in Human
Resources; and plan to pursue my bachelors in Business Administration at a
later time.
ACCOMPLISHME NTS
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Received the following awards during my time with XO:
Received Employee of the Month award multiple times
Carina Garland - Curious Appetites - Food, Desire, Gender and Subjectivity in Lewis Carroll's Alice Texts - The Lion and The Unicorn 32 - 1 - Ko - Johnson