The document describes the day-to-day activities and roles and responsibilities of a storage support profile. Key activities include monitoring alerts using tools like EMC Control Center, responding to service requests, updating tickets, and participating in meetings. Roles involve providing level 2 support for EMC storage systems, performing upgrades and provisioning, troubleshooting switches and performance issues, and managing hardware failures.
The document describes the day-to-day activities and roles and responsibilities of a storage support profile. Key activities include monitoring alerts using tools like EMC Control Center, responding to service requests, updating tickets, and participating in meetings. Roles involve providing level 2 support for EMC storage systems, performing upgrades and provisioning, troubleshooting switches and performance issues, and managing hardware failures.
The document describes the day-to-day activities and roles and responsibilities of a storage support profile. Key activities include monitoring alerts using tools like EMC Control Center, responding to service requests, updating tickets, and participating in meetings. Roles involve providing level 2 support for EMC storage systems, performing upgrades and provisioning, troubleshooting switches and performance issues, and managing hardware failures.
The document describes the day-to-day activities and roles and responsibilities of a storage support profile. Key activities include monitoring alerts using tools like EMC Control Center, responding to service requests, updating tickets, and participating in meetings. Roles involve providing level 2 support for EMC storage systems, performing upgrades and provisioning, troubleshooting switches and performance issues, and managing hardware failures.
What are the day to day activities in your current profile?
Explain about day to day activities in your current profile.
Example: Monitoring alerts using Monitoring Tool like EMC Control Center Follow-up for the pending service requests Checking ticketing tool for any new tickets Updating the tickets with the current status Responding to the assigned service requests Documenting the service request solutions Performing Health checks Preparing Job plans for changes Participating bridge calls if any Attending internal/customer meetings, etc Explain about roles and responsibilities in your current profile Example: Providing L2 support for the EMC DMX and Clariion storage Performing upgrades/downgrades of Firmware Storage Provisioning for new hosts Storage Provisioning/ reclamation for existing hosts Performing Zoning Troubleshooting Switch issues Troubleshooting storage issues Troubleshooting Performance issues Vendor /customer management during the hardware failure issues Performing Changes and preparing job plans for changes Performing TimeFinder/Mirror Operations Performing SRDF Operations Troubleshooting failed SRDF/TimeFinder jobs Monitoring Storage environment using Monitoring Tools (ECC) Preparing Storage Capacity planning reports Performing Disaster Recovery Activities.etc