COMMONWEALTH OF VIRGINIA House oF DeLecares: RICHMOND [SCOTT A. SUROVELL commartee AgsionMenTs: MINORITY CAUCUS CHAIRMAN, COUNTIES, cries AND TOWNS: Forn-fournt c1srRicr ‘October 28, 2024 ‘by email and first class mail ‘The Honorable Richard D. Holcom® Virginia Department of Motor Vehicles 2300 W. Broad Street, Suite 104 Richmond, VA 23220 Re: HOT Lanes and EZ Pass Dear Commissioner Holcomb: ‘There have been a series of news stories in the Northern Virginia media regarding individuals experiencing problems with the new HOT Lanes, Transurban, and their collections process. Many constituents and Individuals have contacted me in my capacity as an attorney about these problems. | have also personally experienced problems with EZ Pass and Transurban due to inaccuracies on my ‘wn EZ Pass record when the information | provided was inaccurately coded by EZ Pass personnel. | wanted to make the following suggestions: (2} Can £7 Pass validate people's license plate and driver's license information when new accounts are created? This would avold vehicle information from being entered inaccurately at the outset. (2) Would it be possible for the DMV to pass out Information relating to use of the HOT lanes to newly licensed drivers who are processed in Northern Virginia? While Transurban did significant education when the lanes opened, its not clear how much of that gets through to new drivers or people who are new to the area. {3) Can we ensure that when vehicle ownership is transferred EZ Pass records change atthe same time? tf the customer information kept by £2 Pass was more accurate, it would help to reduce the number of people unwittingly fined, increase collections for Ez Pass, and reduce administrative time spent dealing with address changes and problems relating to record inaccuracies. | look forward to hearing from you. ccc: Mr. Christian Deschauer, Transurban USA Inc. Secretary Aubrey L. Layne Delegate David 8. Albo Delegete Thomas D. Rust E-MAIL: DELSSUROVELL@HOUSE, VIRGINIA. SOV— COMMONWEALTH of VIRGINIA Department of Motor Vehicles a aeeee rd D. Holcomb: Te Richard D. Hotcom 2300 West Broad Street ehmond, VA 23268-0001 Commissioner November 14, 2014 ‘The Honorable Scott A. Surovell Delegate Post Office Box 289 Mount Vernon, Virginia 22121 Delegate Surovell, Thank you for your recent letter sharing your comments regarding E-ZPass, and the problems you and others have had using the HOT lanes in northern Virginia. 1 am happy to provide additional information. ‘Your letter asked three specific questions. First, can E-ZPass coordinate with DMV to verify license plate and driver license information for new account holders? Second, can DMV distribute E-ZPass information at Customer Service Centers (CSC), and third, can EZ Pass records change when a vehicle is sold. As you know, VDOT has the contract with Transurban to j operate the HOT Lanes and with another vendor to provide E-ZPass services. By law, VDOT administers the E-ZPass program. DMV is currently working with YDOT to begin providing walk-in E-ZPass account management through some of our CSCs. As part of this effort, we have had initial discussions on ways to share data to ensure that the E- ZPass program receives appropriate customer data rom DMV, specifically accurate driver"s license and vehicle plate information. In addition, we are exploring options for providing relevant DMV customer record changes, ¢.g., address and license plate changes, to VDOT"s E- ZPass program on a routine basis. We believe that implementation of these processes will address your first and third concerns. Our goal is to have this new service initiative in place within the next year. I would be happy to provide you periodic updates of our progress if you | would like.pees eee November 17, 2014 Page 2 transponders at SCs, we have some ‘asic E-ZPass promotional signage and materials in 0UF Sffices, VDOT contracts with @ public relations firm fo evelop these materials. We ‘would be happy to distribute through o¥F northern Virginia CSCs whatever additional materials about E- ‘ZPass and HOT Janes that ‘ypOT andlor the public relations fem can provide us. We will contact VDOT to disouss this further. “Again, thank you for sharing You" concems and suggestions. Thope fis information bas rpeon use. Please feel fee to contact me vith any additional questions @t 804-367-6606. Sincerely, os \ ae Rictlard D, Holcomb co: Virginia Department of Transportation,