Curriculum Vitae.

Joy Milano

8200 Crancreek Dr. NE

Ada, MI 49301

Tel:
E-mail:

616.299.7327
potterjo@msu.edu

Profile:

I am a flexible, multi-faceted post-secondary faculty member with teaching and administrative

experience. I have worked as a journalist, freelance writer and editor, and am in the final
semester of coursework in the Higher, Adult, and Lifelong Education (HALE) Ph.D. program at
Michigan State University.

Employment:
2013-Present

Research and Scholarship Intern

Office of Study Abroad, Michigan State University, East Lansing, MI

2004-2013

Compiling literature review in preparation for a long-term large-scale research project

Creating scripts from IRB protocol for focus groups and qualitative interviews
Running focus groups and interviews as part of a longitudinal research project
Compiling descriptive data in support of long-term office research agendas
Writing and publishing research white papers and book chapters

Registrar and Director of Assessment

Kuyper College, Grand Rapids, MI
Registrar:
Performed institutional research duties, including retention, persistence, faculty
workload, course demand, budgeting, etc.
Completed yearly federal and accreditation reporting requirements and served as
point person for interactions with IPEDS, HLC, ABHE
Evaluated transcripts for transfer credits and course equivalencies
Certified graduates and degree completion
Set policies for the Academic Office
Served on standing committees: Arts & Sciences, Admissions, Web
Refresh, CARE, Retention, First Year Experience, ad hoc as needed
Maintained and initiated new collaborative/articulation/dual degree programs
Advised all students involved in collaborative programs (60-70 student advising load
in addition to serving as global adviser for students)
Set and facilitated registration schedule and procedures
Created and disseminated semester schedules and academic calendar
Mentored students (academically, professionally, personally)
Oversaw academic services unit, including strategic planning for future direction,
growth and new initiatives
Initiated and provided leadership for curriculum development and review
Recruited and trained instructional faculty (one-on-one mentoring, planning and
facilitating adjunct faculty development, planning and facilitating faculty development)
Performed key facilitative role during Core Curriculum revision process
Led initiatives for Service Learning, Writing Across the Curriculum and Information
Literacy
Redesigned advising protocols, approaches and materials according to NACADA
guidelines
Trained faculty on advising and curriculum/program revision methods
Initiated a new business program and a new first year experience program and
served as program director and master facilitator
Instructional duties as needed (independent study, master facilitation of academic
readiness program, etc.)
Maintained budget for the academic office and academic division

Cross-institutional planning and collaboration for admissions initiatives, fundraising,

alumni, etc.
Point person for implementation, maintenance, and training on Student Information
System (CAMS) and Course Management System (CAMS)
Point person for academic website content
Director of Assessment:
Chaired Assessment Committee
Executed assessment measures on a yearly basis
Led planning and execution of yearly assessment week activities
Reported on results of assessments and facilitated use of results for curricular
changes and dissemination
Authored reaccreditation self-study document
Co-chaired Self Study Steering Committee
Created and implemented Alumni Survey
Assistant Professor of Writing and Communications and Director of Assessment (20082010); Instructor of Writing and Communication (2004-2008)
Kuyper College, Grand Rapids, MI
Taught:
English Composition II (CO102)
Advanced Rhetoric (CO203)
Introduction to Literature (CO210)
Principles of Speech (CO234)
Introduction to Journalism (CO331)
Creative Writing (CO360)
Independent studies in American Literature, Literature of American Minority Authors,
Modern Literature, Communication Research Methods
Served on General Education Committee (Secretary 2005-2008), Assessment
Committee (2006-2008), Internet/Web Committee (2006-2009)
2001-2004

Adjunct Instructor
Montcalm Community College, Sidney, MI
Taught 2-3 sections of English 100 and 101 each semester
Participated in initiative to research and pilot service-learning in English 100

1995-Present

Freelance Writer
Joy Editorial Service, Ada, MI
Served as writer and Editor-in-Chief of Take Pride! Community newspaper (weekly)
and African American magazine (bi-monthly) from 1996-2000
Freelance writer for Business Update newspaper (monthly) from 1999-2004
Board member of Operation Resources, Inc., a non-profit charitable organization
Freelance assignments for public relations and other private companies with duties
including writing advertorials, press releases, company manuals, dissertation
editing, etc.
Editing and proofreading dissertations and scholarly articles and book chapters

1994.1995

Sports Clerk
Greenville Daily News, Greenville, MI
Interviewed and prepared local post-event sports recaps and stories
Attended local events and interviewed key sports figures/local people for published
feature stories

1992-1993

Stringer, Typesetter
Genoa-Kingston-Kirkland News and Kane County Chronicle, St. Charles, IL
General stringer duties for two local newspapers, regular columnist and fill-in
community editor for GKK News

Education:
2011-Present

Michigan State University, East Lansing, MI

Ph.D. Higher, Adult, and Lifelong Education (expected coursework completion May 2015)
In process; research areas of distance and technology-mediated education, cognition and
pedagogy, curriculum, and teaching and learning
Taught EAD315 (Student Leadership Development) online, summer 2014
Reviewer, SAGE Open
Proposed dissertation topic: faculty perceptions of social presence in light of teaching
perspectives in distance education
2009-Present

Pennsylvania State University, World Campus, College Park, PA

Post-Graduate Certificate in Institutional Research (in process)

2001-2003

Grand Valley State University, Allendale, MI

M.Ed. Adult and Higher Education specializing in English
Thesis Project: Methods and Materials for the Integration of Service Learning into a
Montcalm Community College English 100 Class

1989.1992

Michigan State University, East Lansing, MI

B.A. -- English, Language and Literature
Emphasis on Communications, Philosophy and Journalism

1992

Northern Illinois University, DeKalb, IL

Visiting Student for one semester

1988.1989

Grand Rapids Junior College, Grand Rapids, MI

Publications and Presentations:

2000

The Falling Rain The International Library of Poetry

Poem included in collection published by Watermark Press, ed. Alyssa R. Stokes-Reinhardt.

2008

8th International Writing Across the Curriculum Conference

Presentation: Collaborations WAC And Information Literacy Across the Curriculum

2010

MI-ACE Conference
Presentation: Leading from the Middle, with Dr. Tamara Rosier

2012

Lilly Conference on College Teaching, Traverse City

Poster: FYE=Facilitation Your Education: How One College Discovered the Elusive First Year
Experience Program, with Curt Essenburg

2013

Higher Learning Commission Annual Meeting Pre-Conference Workshop

Presentation: In the Clouds: Going Electronic with a Reaccreditation Self-Study

2014

MI-ACE Conference
Presentation: The Stories We Write, with Dr. Tamara Rosier

Professional Associations:
Association for Institutional Research
Annual Conference Proposal Reviewer and Volunteer
Association for the Study of Higher Education
Professional and Organizational Development Network in Higher Education