Work Culture

Commitment and Passion for Work

If commitment is there, qualification can be built

Ethical
No dishonesty is tolerated.

Responsibility

Customer Care

No Strike

Strict Code of Conduct

No Alcohol during work hours

No leave without prior notice

Must carry ID Card

Dresscode: Gandhi Topi without undercutting.

After a few warnings, if Dabbawala doesnt improve ,he is
expelled from the system

Team Work
Work in teams and maintain exclusivity in terms of revenue and
expenditure and take responsibility of the group.
There is strong bonding among the carriers. If one carrier gets
sick others cover for him.
There is team leader for every team of 25 dabbawalas , chosen
from the team,by the team.

Punctuality
98% Delivery on time
The service is uninterrupted and on time even on the days of
extreme weather, such as Mumbais characteristic monsoons.The
local Dabbawalas at the receiving and the sending ends are well
accustomed to the local areas they cater to , which allows them
to access any destination with ease.

Dropping bad customer

When Dabbawalas knocks door,the dabba should be ready.If its

not ready for 3 consecutive days, then the service is stopped as it
affects to other customers. Bad customers affect operation and
profitability from existing customers.
Optimal Utilization of Limited Resources
Keep operational cost to minimum.
Use cycles ,hand carts and local trains for transportation
Use public space for sorting
No big office to maintain
Dabbawalas are also sensitive towards waste management
Coding System for efficient delivery
Good Image is maintained from a long time

Cheap and reliable word of mouth works for publicity

No added budget for publicity but long and continuous good service
builds the trust and good image for Dabbawalas.

Equality
Dabbawalas are not employees but
equal share holder of Dabbawala Trust

They dont receive salaries from their superiors but direct from their
customers. Each dabbawala had 35 max customer which ensures
equality.

Delivers Home made food,

cheap but Healthy