How to Deal With

People
that Complain a Lot
 Introduction
• Some people are
naturally positive and
optimistic, whereas
others tend to see
the world in a more
negative light and
always think the
glass is half-empty.
 Introduction
• Being around people
who complain a lot can
be so tiring.
• Especially when they're
complaining about
things beyond their
control.
 Complaints
Main Examples
• The weather is too
warm/cold.
• My boss is a jerk.
• The food is lousy.
• My work sucks.
• I am extremely busy today.
• My company isn't fair.
 Complainers
Main Reasons
• There are some reason
why people complain:
– Feeling of unhappiness
about themselves or
about their lives.
– They are immature.
– They may have a big ego.
 Important
Chronic Complainers
• We should not outlaw
complaining.
• But it is a fact that
negative people are
highly contagious and
one chronic
complainer can easily
get an entire
department down.
 Wrong Ways to Deal
with Complainers
• Cheering them up.
• Suggesting solutions.
• Telling them to pull
themselves together.
• Complaining about their
negative approach.
• Confronting or
complaining with them.
 Dealing with
Complainers
• When facing a chronic
complainer, realize that
you are not the problem,
it's the one complaining
who has a problem.
• Don't get involved. Be
neutral.
• Ask the complainer to put
their complaint in writing.
 Dealing with
Complainers
• Think of the complainer
as a three year old.
• If you must walk by the
complainers, walk by
them with your friends.
You will be less of a
target.
Lico Reis Consultoria
& Línguas
Prof. Roberto Lico Reis
www.licoreis.com
licoreis@licoreis.com

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