Gender

male
female

21
8

OCUPATION

student
business man
gov. service
private service
unemployed

19

66%

3
5
2
0

10%
17%
7%
0%

72%
28%

how long you are customcr of SBI ?

less than one year

1-5 year
5-10 year
more than 10 year

7
14
7
0

24%
48%
24%
0%

which product/facilities you are using of SBI ?

saving A/C
loans
insurance
other

28
5
4
1

Do you know about the product/service provided by SBI ?

97%
17%
14%
3%

ATM
Internet Banking
Mobile banking
mutual fund

26
13
7
4

90%
45%
24%
14%

How you come to know about SBI product/service ?

TV
Newspaper
Bank Staff
internet
other

13
6
1
3
6

45%
21%
3%
10%
21%

Do you have A/c in other Bank ?

yes
no

20
9

69%
31%

how you will rank SBI in compare to other bank ?

better
good
average
poor

5
17
7
0

17%
59%
24%
0%

Why you have chosen SBI Bank ?

good service
low interest rate
no hidden charges
other

10
8
7
4

34%
28%
24%
14%

atm [How you will rank the three facilities provided by SBI ?]

very good
good
average
poor
very poor

6
11
10
2
0

21%
38%
34%
7%
0%

internet banking [How you will rank the three facilities provided by SBI ?]

very good

7%

good
average
poor
very poor

14
13
0
0

48%
45%
0%
0%

mobile banking [How you will rank the three facilities provided by SBI ?]

very good
good
average
poor
very poor

3
8
15
3
0

10%
28%
52%
10%
0%

staff atitude [How you will rank their facilities provided by SBI ?

very good
good
average
poor
very poor

2
15
8
3
1

7%
52%
28%
10%
3%

bank ambience facilities [How you will rank their facilities provided by SBI ?]

very good
good
average
poor
very poor

4
10
15
0
0

14%
34%
52%
0%
0%

system and product [How you will rank their facilities provided by SBI ?]

very good
good
average

2
17
9

7%
59%
31%

poor
very poor

1
0

3%
0%

Do you think customer services and facilities have improved in the recent year ?

yes
no

26
3

90%
10%