Certificate IV in

Frontline Management

Certificate IV in Frontline Management is Business

Manager Training that develops managers for todays
complex business environment. High quality managers
are not born they are trained, nurtured, developed
and created. This course is structured towards the need
for managers to perform in the real world, under real
pressure and towards real business objectives.

Mentoring Support

Career Path
Certificate II

CII

Certificate III

CIII

Certificate IV

CIV

Diploma

Dip

Advanced Diploma

ADip

Degree

The course is delivered with a

focus on the practical application
of learning. Participants will be
required to undertake a number
of learning activities and projects
relevant to their workplace with
the support of a mentor.
Course Benefits

Development of skills in
problem solving and effective
people management

Understand, involve and

manage other staff in a
productive and supportive
team environment

Deg

This course could lead you

to your first management
position or enhance your
management skills.

Improved efficiency through a

more complete understanding
of your job

Ability to achieve and exceed

key performance targets

Focus on the objectives,

priorities and strategies of the
organisationUnderstanding of
personal characteristics and
behaviours

Enhance opportunities for

career promotion

Nationally recognised
qualification

Create and maintain a

workplace dedicated to
continuous improvement

Certificate IV Entry
Requirements
Candidates considering this
qualification are required
to either have a Certificate
III in Frontline Management
qualification or sufficient work
experience in a supervisory
position.
The following is required prior to
enrolment:

Copy of any relevant

qualifications

Course Outline
To achieve a Certificate IV in
Frontline Management a total
of 10 units must be completed
comprising 4 core and 6 elective
units.
Core Unit Subject Areas
include:

Management

Occupational Health and Safety

Workplace Effectiveness

OR

Elective Units can also be

selected from:

Customer Service

Financial Administration

Innovation

Implementing continuous
improvement

Resume, outlining current

supervisory skills and
experience

AND

Letter from participants

Manager as proof of their
competence and support for
enrolment into the program

Skills Recognition
Skills Recognition (Recognition
of Prior Learning) recognises the
experience gained through life
experience and the workplace.
We will work with participants to
identify their existing skills and
experience and assess if they are
able to achieve recognition for
units of competency within the
qualification. This also helps to
avoid unnecessary duplication of
training and saves time.

For over 70 years William Angliss Institute has been a learning community
devoted to students with a passion for foods, hospitality and tourism, inspiring
them and nurturing their careers with expert training, education and mentoring.

Call 08 8372 7863 or visit www.angliss.edu.au

RTO No. 3045 | CRICOS Provider No. 01505M

2913-V1 0712