No

1 NOC SSS
2 NOC FMS
3 NOC DMC
4 NOC PMS
5 CS VTE
6 PSL_CS
7 PSL_TECH
8 LNT_CS
9 LNT_TECH
10 BOK_CS
11 BOK_TECH
12 LPB_CS
12 LPB_TECH
13 HUP_CS
14 HUP_TECH
15 XYL_CS
16 XYL_TECH
17 XKH_CS
18 XKH_TECH
19 VTP_CS
20 VTP_TECH
21 BLK_CS
22 BLK_TECH
23 KHM_CS
24 KHM_TECH
25 SVK_CS
26 SVK_TECH
27 CHP_CS
28 CHP_TECH
29 SLV_CS
30 SLV_TECH
31 XKG_CS
32 XKG_TECH
33 ATP_CS
34 ATP_TECH
ITD
IRD
TRANS
MOBILE
MOBIL_PM
MOBIL_DT
PSTN_INT
CORPORAT

Type
SR and Incident Agent
Incident Agent
SR and Incident Agent
Incident Agent
SR Agent
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver
SR Agent
Incident Resolver

Total Ticket Resolved

22385
0
7
0
0
0
64
0
11
0
11
0
40
0
19
0
43
0
0
0
92
0
42
0
45
0
62
0
38
0
44
0
0
0
7
58
0
0
36
198
0
184
0

CALLCENT
SUPERCAL

0
17

SR Resolved

Incident Resolved
22379
0
7
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
21
0
0
3
0
0
184
0

Total Ticket Closed

6
0
0
0
0
0
64
0
11
0
11
0
40
0
19
0
43
0
0
0
92
0
42
0
45
0
62
0
38
0
44
0
0
0
7
37
0
0
33
198
0
184
0

106
1119
239
115
2394
124
0
108
0
263
0
34
0
109
0
164
0
267
0
189
0
403
0
197
0
266
0
190
0
30
0
0
0
75
0
0
0
0
0
0
0
0
14

SR Closed
19
0
0
0
2394
124
0
108
0
263
0
34
0
109
0
164
0
267
0
189
0
403
0
197
0
266
0
190
0
30
0
0
0
75
0
0
0
0
0
0
0
0
14

0
13

0
4

0
16738

0
16738

Incident Closed
87
1119
239
115
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Total logged in

number of user that never login

2748
1023
332
212
2984
234
65
169
59
304
10
300
45
289
59
332
14
293
8
292
413
529
159
499
77
235
55
464
14
71
55
14
3
208
7
170
0
2
199
122
1
303
29

0
0

13025
1876

SLAOVER Ticket