WORK PLACE AND BUSINESS

ETIQUETTE
S H I VA N G T YA G I
A M I T Y I N S T I T U T E O F S PA C E S C I E N C E A N D T E C H N O LO GY

ETIQUETTE
Etiquette is a code of behaviour that delineates
expectations for social behaviour according to
contemporary conventional norms within a
society, social class, or group.

FORMAL GREETINGS
Begin with hello not hi.
How do you do?
Give the other person room to choose to start a
conversation.

TELEPHONIC ETIQUETTE
Always identify yourself at the beginning of all calls.
Be sensitive to the tone of your voice.
Think through exactly what you plan to say and discuss BEFORE
you place a call.
Do not allow interruptions to occur during conversations.
Especially when leaving messages, speak clearly and slowly.
Build the habit of always turning off your cell phone ringer when
entering a meeting, restaurant, theatre, training class, or other
place.
Do not allow yourself to be distracted by other activities while
speaking on the telephone.

VOICEMAIL ETIQUETTE
Give your name, your company affiliation, your telephone
number, and the date and time of your call.
Messages over voicemail should be short and to the point.
Speak clearly and avoid rambling.
If you are on the receiving end clearly state that you are
unavailable and give other important information, if any.

CUBICLE ETIQUETTE
Working in a cubicle can be a tough endeavor. From a
lack of privacy to noisy neighbors, getting your work
accomplished in such cramped confines can
sometimes be a difficult chore.
One of the challenges is how co-workers with
different personalities, working styles and preferences
and from different cultures can work successfully in a
cubicle environment," Sutton said.

Dos & Donts

Minimize hallway
conversations

Pleasant fragrances

No eavesdropping

No personal grooming

No pop-ins
Keep quiet

Don't assume a co-worker has

time to talk

No confidential meetings

Inside voices

No speakerphone

Hands to yourself
Be professional

THANK YOU NOTES

Why should I write a thank you note?
Demonstrate that you have good manners.
Show appreciation for the employers interest in you
Reiterate your interest in the position.
Remind the employer about your qualifications for the
position.

THANKYOU