DECLARATION

I here by declare that the Project Report entitled A STUDY ON

CUSTOMER SATISFACTION IN MODEL DIARY has been prepared
by me during the year 2011 in partial fulfillment of the requirement for the
award of the degree of MASER OF BUSINESS ADMINISTRATION by
JAWAHARLAL

NEHRU

TECHNOLOGICAL

UNIVERSITY,

KAKINADA.

I declare that this project report is a result of my own effort

and that it has not been submitted earlier to any other university.

Station:
Date:

M.AVINASH

(Regd No: 108HIEOO20)

ACKNOWLEDGEMENT
I would like to forward my sincere thanks and gratitude to
Mr. SAMBASIVA RAO Principal for availing me the opportunity
to do this project work.
I feel happy to thank MR. N.SIVA SURENDRA Head of the
Department, Department of Management studies for providing me
her valuable guidance and expertise in successful completion of
this project.
My deep gratitude also goes to Mr. K. NAVEEN Kumar
faculty member, who has patiently guided me to the successful
completion of this project work.
I would also like extend my gratitude to my parents and
friends without whose help and advice this project would not have
been possible.

M. .AVINASH