SWOT Analysis of Mumbai Dabbawalas

Strength:
life in Mumbai is very fast and demanding-nobody has time to go home and have their

meal.
old service-very trust worthy.
covering 60kms in Mumbai.
have more than 5000 members to work.
average time taken 3hours from pick up to delivery(time management).
99.9% accuracy, cost is very less-200 to 300 per month.
no strikes.
no fuel cost as they use cycle for their transport in the local area.

Weakness:
most are illiterate.
no technology used(online service).
Opportunity:
should expand their network in other cities.
can use sms booking service.
may tie up with caterers for bachelors who lives alone.
Threat:
too much dependency upon local train-if any day anything goes wrong with local train
then that will be a problem.
the person who does not have anyone to cook-a bachelor person from other city stays
alone in mumbai for him there is no one to cook; so those persons are not going to order
dabbawalas.
now a days there are plenty of fast food centers-so people are going to that trend.
different time shifts of MNCs.