NETWORK OPERATIONS CENTER STRUCTURAL CHART 2013

Network Operations
Center
Carolyne Msama Head of Network Operations
Kenneth Ombette Noc Manager
Tier1 Support

Carolyne Wanjiku TL Faiba Noc

Faiba Noc support

Faiba Field Support

Amon Kandagor
Gabby Pascal
Leonard Tonui
Naftaly Wambugu

Joel Too
Josiah Gacanja
Clifford Nyaosi
Rose Kimani
Nickolas Korir
Linet Atieno

Joseph Kiptui Senior Manger Network Operations

Network Supervision

Betsy Kolum TL Enterprise

Enterprise

Faiba

Enterprise Noc support

Enterprise Field
Support

Enterprise support
team/rotational -2
Engineers

GPON Support Team

rotational 1 Engineer

Michael Odongo Senior Network Engineer

Provisioning & Tier2

Support
Ken Rono
Charles Mutunga

Faiba Provisioning
and T2 Support
Denis Tanui
Nelson Kinavuli
Mary Maingi
Susan Kemei
Richard Chuchu
Jezree Mnjala
NicholasWanyoike
Reselyne Wanjiru

1. Wycliff Mutaiti

Enterprise
Provisioning & T2
Support

Walter Oluoch
Alfonse Keter

1.Network & Environmental conditions

monitoring e.g power( alarm and
topology monitoring) and;
a. Alerting field team and the company
via SMS.
b. Update contact Center with Network
failures for client notification purposes.
c. Network faults logging on Ticketing
system and follow with field team.
d. Organizing access for field Engineers
with the clients.
e. Prepare and distribute Network
reports for use by the management.
d. Provide Single point of contact for
Maintenance and Enterprise
deployment team as well as
coordinating the teams activities in the
network.
Proposed Number
1. Day shift 2
2. nigt shift 2 one
personnel per night
Total = 4 technicians.

Key Roles
Key Roles
1.Handling the technical aspect
1.Handling escalation from Tier 1
of incidents either
Suppport
independently or by escalating
2.Mapping of new circuits.
to another team member with
3.Provide support to JTL and clients
the required skills.
field Engineers in commissioning new
2. Creating (if necessary),
circuits on phone.
following up and keeping
5.Execution of scheduled Network
tickets received internally and
maintenance work requiring
externally up to date .
configuration changes.
3.Provides advanced
troubleshooting support for
field technicians and Fiber
Local Loop customers
4.Prepare and distribute system Key Roles
health reports
1. Provide technical support onsite and
remote to existing clientele as required.
Current Numbers(24x7)
2.Liaise & collaborate with vendors
1. Faiba 6
with technical issues.
2 Enterprise -8
3. LAN Intergration for clients
requiring assistance
Current Numbers
1. Faiba 4
2 Enterprise -2