Group:

THE

Kirana Nadya
(264558/16857)Quality
Anggun Widyasari
Improvem
(265345/17055) ent
Putri Arumsari Program
(265380/17062)
Anisa Utami Continuous

Supervis
ory
Leadersh
ip

Leadershi
Improveme p
APPLICATION OF DELPHI
METHOD IN
nt

PRIORITIZATION OF CRITICAL
SUCCESS FACTORS OF TQM FOR THE
INDONESIAS OIL & GAS INDUSTRY

Supplier
Involveme
nt
Process
Manageme
nt

Changes

INTRODUC
ABSTRAC
Customer's
Increased monetary gain & value gain performance
Satisfactio
n
Use of Delphi
Innovation
methods related
to build
Delphi Method
TQM
consensus for the
determination of
priority CSFs of
Qualitative Approach
Quantitative
Appr Approach Appr
TQM in the oil &
gas industry in
Indonesia
Oil &Gas Company

THE AIM &

OBJECTIVE OF
STUDY

Collect qualitative data in

order to help explain or
elaborate on the
quantitative result

Investigate managers personal

experiences in the priority
session of critical success
factors of TQM through openended qualitative data

TQM
Implementation
CSFs of TQM
Top
Managem
Training to Improve
ent
Product/Service
Commitm
ent
Top
Operational Excellence
Manageme
Environmental Friendly
nt
Safety & ISRS
Commitme
Health
nt
Reliability
Cost Reduction /
Efficiency
Competitio
World-Class Company
n
Performance &
Productivity
Effectiveness
Community Quality Training
Developme
nt
Vision/Missi Quality Standard & Quality
on
Management System
Measurement
MBNQA
DISCUSSION
LITERATURE
Six Sigma
ISO 9000 & ISO 14000

Cross
Functional
Team
Relationships
Among SBU's
Teamwork

Stakeholder
Relationship

CONCLUSION

MFEP measurement of opinionIndonesians Oil & Gas Company

1.Deming, 1986 in Anderson,
et al., 1994; Deming
management method (14
point)
Delphi Method (Qualitative Research)
2.Evans, 1992 in Curkovic et
al., 2000; the Report of the AHP measurement opinion
Total Quality leadership
Obtaining
Exchanging
Developing
Steering Commitee and
Working Councils
3.Ciptono, 2005; CFSs of
TQM
4.Anderson, et al., 1994;
Delphi Method

Prioritization of CFSs of TQM