TRNG I HC NHA TRANG

Khoa: Kinh t

CNG HO X HI CH NGHA VIT NAM

c lp - T do - Hnh phc

B mn: Qun tr Kinh doanh

CHNG TRNH HC PHN
1. Thng tin chung v hc phn
Tn hc phn: Qun tr v iu hnh vn phng
M hc phn:
S tn ch: 2
o to trnh : i hc
Ging dy cho lp: Qun tr kinh doanh
Hc phn tin quyt: hc xong chng trnh i cng
Phn b thi gian trong hc phn:
- Nghe ging l thuyt: 25 tit
- Lm bi tp trn lp:
- Tho lun: 5 tit
- Thc hnh, thc tp:
- T nghin cu: 60 gi
2. M t tm tt hc phn
Hc phn ny cung cp cc kin thc v qun tr vn phng, lm c s l lun cho cc
nh qun tr thc th a ra cc bin php c th, khoa hc nhm nng cao hn na
hiu qu v hot ng hnh chnh vn phng ca cc doanh nghip.
3. Ch v chun u ra ca hc phn
3.1. Danh mc ch ca hc phn
1. Vn phng doanh nghip.
2. Nhn t con ngi trong vn phng doanh nghip.
3. T chc phng lm vic v b tr ch lm vic.
4. Qun tr thi gian.
5. Qun tr thng tin.
6. T chc cc hot ng giao tip, l tn.
7. T chc v iu hnh cuc hp.
8. T chc cc s kin quan trng.
9. T chc cc chuyn i cng tc, i kho st ca lnh o.
10. Phn loi, phn cp v cch son tho cc vn bn
3.2. Chun u ra ca qu trnh dy - hc tng ch ca hc phn
Ch 1: Vn phng doanh nghip.
Ni dung
Kin thc
1. Khi nim vn phng, chc nng v nhim v ca vn phng.
2. Qu trnh x l thng tin vn phng.
3. Qu trnh qun tr vn phng.
4. T chc vn phng doanh nghip.
Thi

Mc
2
2
3
3

Hiu c tm quan trng vn phng trong doanh nghip

K nng
1. Xc nh c qui trnh x l thng tin vn phng.
2. Xc nh qu trnh qun tr vn phng.
3. Bit c cch thc t chc vn phng doanh nghip, cc m hnh t
chc vn phng.
Ch 2: Nhn t con ngi trong vn phng doanh nghip
Ni dung
Kin thc
1. Ngh th k vn phng, nng lc v phm cht ca ngi th k.
2. Qun tr vin vn phng, tiu chun ca qun tr vin vn phng.
Thi
Hiu c tm quan trng lc lng th k v nh qun tr vn phng
trong doanh nghip
K nng
1. Xc nh c nhim v v tiu chun ca ngi th k.
2. Xc nh c tiu chun ca ca qun tr vin vn phng.

3
3
3
Mc
2
3

2
3

Ch 3: T chc phng lm vic v b tr ch lm vic.

Ni dung
Mc
Kin thc
1. Mc ch, ngha ca t chc phng lm vic v b tr ch lm vic.
2
2. Cc yu t nh hng n nng sut lao ng n con ngi trong
vn phng.
3
3. B tr phng lm vic v cc trang thit b trong vn phng.
3
Thi
Hiu c tm quan trng ca vi c t chc sp xp vn phng lm vi c
trong doanh nghip
K nng
2
1. T chc phng lm vic v b tr ch lm vic.
2. Xc nh c cc yu t nh hng n nng sut lao ng n con
3
ngi trong vn phng.
3. Xc nh c nguyn tc b tr v phng php sp xp b tr phng
3
lm vic v cc trang thit b trong vn phng.
4. p dng tiu chun 5S trong sp t b tr vn phng.
3
5. Bit cch t chc v qun l cc khu vc chuyn bit: khu l tn;
3
phng hp, hi ngh; phng lm vic dnh cho cp lnh o; phng ch.
Ch 4: Qun tr thi gian.
Ni dung
Kin thc
1. S cn thit phi qun tr thi gian.
2. Nguyn nhn lm mt thi gian.
2. Cc bin php qun tr thi gian.
Thi
Hiu c tm quan trng ca qun tr thi gian trong doanh nghi p
K nng
1. Phn tch c nhng nguyn nhn lm mt thi gian.

Mc
2
3

2. p dng c cc cng c hoch nh thi biu

3. Bit cch tit kim thi gian bng cch s dng my ghi m.
4. Bit cch tit kim thi gian bng phng php c nhanh.
5. Bit cch tit kim thi gian trong tip khch.
6. Bit cch tit kim thi gian gi v tr li in thoi.
7. Bit cch tit kim thi gian hi hp.

3
3
3
3
3
3

Ch 5: Qun tr thng tin

Ni dung
Kin thc
1. Tng quan v h thng thng tin.
2. X l cng vn n.
3. X l cng vn i.
4. Lp v np h s ti liu vo phng lu tr c quan
Thi
Hiu c tm quan trng ca thng tin v x l thng tin, bi t l
vn th n v vn th i
K nng
1. Bit cch x l cng vn n.
2. Bit cch x l cng vn i.
3. Bit cch lp v np h s ti liu vo phng lu tr c quan.
Ch 6: T chc cc hot ng giao tip, l tn.
Ni dung
Kin thc
1. Giao tip qua in thoi.
2. n tip khch ti c quan.
3. T chc chiu i khch.
Thi
Hiu c tm quan trng vi c t chc cc hot ng giao tip, l tn
trong doanh nghi p
K nng
1. p dng nhip v, k nng giao tip qua in thoi.
2. Bit cch t chc n tip khch.
3. Bit c qui tc sp xp theo ngi th, cc hnh thc chiu i, cch
trang tr phng tip khch v phong chiu i, b tr ch ngi trong tic
chiu i.
Ch 7: T chc v iu hnh cuc hp
Ni dung
Kin thc
1. Nhng vn cn lu khi t chc cuc hp.
2. Phn loi cc cuc hp.
3. Trnh t t chc cuc hp.
4. Trch nhim ca nhng ngi tham gia cuc hp.
Thi
Hiu c tm quan trng vi c t chc v iu hnh cu c hp trong
doanh nghi p
K nng
1. Xc nh nhng vn cn lu khi t chc cuc hp.

Mc
2
2
2
3

2
2
3
Mc
2
2
3

3
3
3

Mc
2
3
3
3

2. Bit cch phn loi cc cuc hp.

3. Xc nh trnh t t chc cuc hp.
4. Bit c trch nhim ca nhng ngi tham gia cuc hp.
Ch 8: T chc cc s kin quan trng
Ni dung
Kin thc
1. ngha ca cc s kin.
2. Nhng cng vic trc s kin.
3. Nhng cng vic trong s kin.
4. Nhng cng vic sau s kin.
Thi
Hiu c tm quan trng vi c t chc cc s ki n trong doanh nghi p
K nng
1. Xc nh ngha ca cc s kin.
2. Xc nh nhng cng vic trc s kin
3. Xc nh nhng cng vic trong s kin
4. Xc nh nhng cng vic sau s kin.
Ch 9: T chc cc chuyn i cng tc, i kho st ca lnh o
Ni dung
Kin thc
1. Mc ch cc chuyn i cng tc, i kho st.
2. Chun b cc chuyn i cng tc, i kho st.
3. Trch nhim ca th k
4. Trch nhim ca ngi i cng tc.
Thi
Hiu c tm quan trng vi c t chc cc chuyn i cng tc, i kho
st ca lnh o trong doanh nghi p
K nng
1. Xc nh mc ch cc chuyn i cng tc, i kho st.
2. Bit cch chun b cc chuyn i cng tc, i kho st.
3. Xc nh trch nhim ca th k.
4. Xc nh trch nhim ca ngi i cng tc .
Ch 10: Phn loi, phn cp v cch son tho cc vn bn
Ni dung
Kin thc
1. Phn loi vn bn.
2. Phn cp pht hnh vn bn.
3. Th thc vn bn.
4. K thut trnh by vn bn.
5. Quy ch php l v ch k, con du, nguyn tc ra vn bn, th tc
ban hnh vn bn.
6. Cch thc son tho vn bn.
Thi
Hiu c tm quan trng vi c phn loi, phn cp v cch son tho
cc vn bn trong doanh nghi p
K nng
1. Xc nh c vic phn cp pht hnh vn bn.

3
3
3
Mc
2
3
3
3

2
3
3
3
Mc
2
3
3
3

2
3
3
3
Mc
2
3
3
3
3
3

2. Nhn din c th thc vn bn.

3. p dng k thut trnh by vn bn.
4. Xc nh c quy ch php l v ch k, con du, nguyn tc ra vn
bn, th tc ban hnh vn bn.
5. Son tho vn bn hnh chnh.
6. Son tho vn bn hnh chnh thng thng.
7. Son tho cc vn bn din thuyt.
8. Son tho th t giao dch c tnh x hi.
9. Son tho th t c tnh thng mi.

3
3
3
3
3
3
3
3

4. Phn b thi gian chi tit

Ch
Ch 1
Ch 2
Ch 3
Ch 4
Ch 5
Ch 6
Ch 7
Ch 8
Ch 9
Ch 10
Tng cng

Phn b s tit cho hnh thc dy - hc

Ln lp
Thc
hnh,
L
Tho
Bi tp
thc tp
thuyt
lun
2
0
3
1
3
1
2
0
2
0
2
0
2
0
2
0
2
0
5
3
25
05

T
nghin
cu
6
4
6
4
4
6
6
6
8
10
60

Tng
8
8
10
6
6
8
8
8
10
18
90

5. Ti liu
TT Tn tc gi
1

L Hng Lam

Nguyn Hu Thn

3
4
5
6
7

Vng Th Kim
Thanh
o Duy Hun
Nguyn nh Chnh
Phm Hng
Nguyn vn ng
L Vn In
L Vn In Phm
Hng Ling Bch
Ngc
Vng Hong Tun

Tn ti liu

Nm
xut bn

Nh
xut bn

Bi ging Qun tr
vn phng

2010

Lu hnh ni
b

Qun tr hnh
chnh vn phng
Qun tr hnh
chnh vn phng
Qun tr hnh
chnh vn phng
Qun tr vn
phng doanh
nghip
Nghip v vn
phng v ngh th
k
Nhng iu cn
bit son tho

2007
2009
1998
1995
2001
2000

NXB Thng
K
NXB Thng
K
NXB Thng
K
NXB Chnh tr
Quc gia

a
ch
khai thc
ti liu
Trang
WEB BM
QTKD.
Th vin
Th vin
Th vin
Th vin
Th vin

NXB TP. HCM

NXB Tr

Th vin

vn bn
8

Dng Vn Khm
Nguyn Hu Thi
Trn Hong

Nghip v th k
vn phng

1997

NXB Chnh tr
Quc gia

Th vin

6. nh gi kt qu hc tp
TT

Cc ch tiu nh gi

Tham gia hc trn lp: ln lp y , chun b

bi tt, tch cc tho lun
T nghin cu: hon thnh nhim v ging vin
giao trong tun, bi tp nhm/thng/hc k
Hot ng nhm

4
5

Kim tra gia k

Kim tra nh gi cui k

Thi kt thc hc phn

Phng php
nh gi
Quan
st,
im danh
Chm
bo
co, bi tp
Trnh by bo
co
Vit, vn p
Vit, vn p,
thc hnh
Vit, vn p,
tiu lun.

Trng s
(%)

50

50

Nhm GV xy dng chng trnh: L Hng Lam, Trn Th i Cm

TRNG KHOA

TRNG B MN

Th Thanh Vinh

L Kim Long