Professional Documents
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Tips For Effective Email Writing
Tips For Effective Email Writing
Effective Communication
Via E Mails
An email reply must answer all questions, and preempt further questions If you do not answer all the
questions in the original email, you will receive
further e-mails regarding the unanswered questions,
which will not only waste your time and your
receivers time but also cause considerable
frustration.
Complaints/Escalations
D Describe
A Acknowledge
S Specify Alternative
R Request action/reaffirm
E.g.: I would like to bring to your notice that there has been
frequent delay in the delivery of the consignment from the
production department. We understand that the department has
shortage of resources. However we suggest the requisition form is
sent one day earlier to ensure adequate time for the production
team for packaging. This would avoid delays in future. We are
hopeful that appropriate corrective action would be taken.
Saying No:
A Apologise
E Explain
A Alternative
Apologise:
M Message
D Details
A Action
E Ending
M Message
E Empathize
A Assure
T Take action