TREVOR SMITH

6 Eagle Rock Place

The Woodlands, TX 77381
515.802.0164 trevor_smith88@yahoo.com
SUMMARY OF QUALIFICATIONS
Is a professional with extensive experience as a team lead, ERP & EHR trainer, and software process
analysis. Excellent communication, interpersonal, and follow through skills. Builds and maintains
strong working relationships with internal and external customers. Expertise includes:
ERP & EHR Training
Instructional Design
System Process
Software Specialist
Improvement
Recruiting
Implementation
Supervisor/Manager

PROFESSIONAL EXPERIENCE
University of Phoenix, Online
2014 - Current
Instructor Structure and Design of Electronic Health Records
Responsible for teaching approved curriculum and developing weekly lesson plans.
Creates positive online class room and encourages open communications.
Motivates students to dive deeper into course topics through use of different mediums.
Remains current on all areas of subject matter.
Catholic Health Initiatives, Denver, CO
2012 - Current
Ambulatory Physician Services Trainer/Instructional Design
Responsible for developing, coordinating and delivering of all Allscripts Electronic Health Records
(EHR) systems including Ambulatory Electronic Health Records (AEHR) and Physicians Practice
Management system (PPMS) training required for all super users and end user groups.
Conduct training of CHIs EHR systems including AEHR and PPMS in eLearning, Webinar,
and classroom formats.
Designed and implemented interactive webinar platform
Conducts assessments of training material, job aides, tools and delivery methods to make
recommendations for necessary updates.
Currently the team lead for eLearning, 11.4.1 software upgrade, Dragon training, and Cross
Training projects

OCE NORTH AMERICA, Denver, CO

2009 - 2012
Training Consultant
Responsible for the design and implementation of all new training required for the Order to Cash
Information Systems. Modifies and enhances current processes to reduce errors and increase
efficiencies.
Delivered Oracle software application training to Order Management, Billing, and Customer
Service teams via various learning platforms.
Teamed with IT and Subject Matter Experts to develop and implement training for
companywide Document Management Software Implementation.
Designed and implemented training platform and materials for Excel training.
Maintained training materials and documentation as Oracle processes were modified.

TREVOR SMITH

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JOHNS MANVILLE, Denver, CO

2008
Training Specialist
Developed and implemented training logistics and scheduling for a corporate wide
implementation of SAP. Reviewed and improved current new hire training. Developed and
implementing a SQL server tracking system.
Developed Tier I training logistics for SAP implementation.
Utilized authoring software and Subject Matter Experts to create, develop, and design work
instructions.
Successful completion and implementation of a training tracking software via SQL.
IKON OFFICE SOLUTIONS, Denver, CO
2002 - 2008
Management Services Analyst, Site Manager, DPS Account Coordinator
Conducted analysis to determine current business needs and provided innovative solutions to
reduce cost and increase efficiency. Created and developed business cases for implementation of
document strategies at the enterprise level.
Managed site level training logistics.
Collected and analyzed external business data to advice on process improvements.
Completed knowledge transfer with new sites and site managers (train-the-trainer).
Yellow Belt in IKON Six Sigma Methodology.
Automated the account billing process, allowing 20 hours per month to be dedicated to
additional tasks.
QWEST COMMUNICATIONS, Denver, CO
2000 - 2002
Project Management Office & Procurement Office (Consultant)
Created and conducted training for a companywide implementation of a proprietary contractor
tracking software utilizing multiple training outlets. Assisted in customer billing reconciliation.
Designed, analyzed, and implemented all new procedures for financial and production reporting of
to executive level employees of Qwest.
Manipulated and analyzed data for KPI reporting to VP level management.
Trained via web-based and instructor led training with employees, contractors, and vendors
on processes of software system.
Maintained training materials and documentation as System processes were modified or
enhanced.
EDUCATION
BS, Human Resources, Valley City State University, Valley City, North Dakota
Masters of Business Administration, Keller Graduate School of Management DeVry University,
Denver, Colorado
(Currently Enrolled) Masters of Education & Human Resources Adult Education and Training,
Colorado State University, Fort Collins, Colorado

REFERENCES

Trevor demonstrated a high degree of expertise and his procedures were accurate and up to
date. He was sensitive to others that he was training and took into account any extra help that
was needed. -Donna

Ring-Jordan (Oce, Inventory Supervisor)

"Trevor is a diligent detail oriented individual who would be a great asset for any organization. He
was always willing to do whatever it took to get the job done. He is a team player and a hard
working individual." -Dale

Furnell (IKON Strategic Account Executive)