Best Practice

Utilization

Capacity Planning &

Title
DC/ SC/ Geo/Practice : Insurance
Name of the project : Large (Closed Book) Insurance
Project, UK based
Name of the author : KS Rao
Date Created : July 2007

March 13, 2015

Description
Project / Context
Capacity Planning & Utilization (CPU) - It is an excel spreadsheet
tool used for Capacity Tracking, Work Allocation & Effort Utilisation
Metrics.

Purpose
Capacity Planning

March 13, 2015

How we did it
Process adopted
1. Once the estimates are approved for a
project in an Line of Business
(LOB)/Technical area
2. Look at the available resources specific to
the LOB/Technical area
3. Allocate the resources based on the
technology and availability.

Highlights
Simple & User Friendly
Available to all the
resources

4. Track the remaining resource availability

March 13, 2015

Why this is a best practice

Justification
We can do effective utilization of resources if we know the
available time at a single place
High level idea about the current and future projects
Allocated and Remaining effort can be known
Accessible to all the resources
Discuss with the client if available resources are more in a
particular LOB to initiate new projects

Benefits
Common Project planning worksheet for onsite & offshore associates
Project & Associate View
Associate availability
Better utilization of Associates
Tracking of un-allocated Resources
Avoid Leakage
Planning for Induction & Leaves

March 13, 2015

How this may be adapted elsewhere

Replication
Suitable for large accounts where associates are allocated to more than one
project
Sample cap plan

Contact Info
K S Rao (Ph. No 080-66608715)
Abhilash Software Development Centre
TCS Bangalore

March 13, 2015