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Face of Panera: Your Warmth, humor and friendliness create the Face of Panera. This
for the customer to call it "My Panera."

Rating

1. Interacts with customers in a professional, warm and polite way. Creates a connection
by initiating contact and greets customers with a smile and energy.

Exceeds

provides the connection

2. Handles customers' complaints with a positive attitude and seeks resolution.

Meets

3. Projects a professional image following Panera's dress code and grooming guidelines
(example. tattoos and piercings, shirts tucked in, name tag worn, etc.)

Meets

4. Creates an everyday oasis; greets returning customers by their name and remembers
their preferences and/or favorite menu items. Follows Engage, Explore, Exceed.

Exceeds

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Comments: Marisa presents herself very well. The customer expects to see Marisa with a smile on her face,
and she does not disappoint them. As catering assistant and driver, she represents us well.

Customer Advocate: You know what the customer wants and you deliver it - accurate,
fast, and friendly service. You consistently follow Rule #1: break any rule to keep the

Rating

customer satisfied. You always hear and sense customer needs, and keep managers and
fellow team members informed on an ongoing basis.

Retail Hourly Associate

2014 - Panera Bread LLC

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